Senior Telecom Engineer – Assistant Vice President

About the Role

iCapital is seeking a highly skilled and motivated Senior Telecom Engineer to lead and scale the enterprise-wide telecom infrastructure, with a strong emphasis on SaaS and CCaaS cloud phone solutions. This role will own the design, implementation, and management of iCapital’s contact center platforms and unified communications systems. The ideal candidate will bring deep technical expertise, strategic vision, and hands-on experience in cloud-based telecom environments.

Responsibilities

• Lead all telecom initiatives across the enterprise, including CCaaS platforms and SaaS integrations.
• Manage all cloud-based phone systems including Genesys, Vonage VCC/VBC, Zoom, and Microsoft Teams.
• Own vendor relationships and oversee procurement, assignment, and lifecycle management of phone numbers.
• Design and maintain SIP trunking and VoIP infrastructure, ensuring high availability and performance.
• Collaborate with cross-functional teams to align telecom solutions with business needs and compliance standards.
• Monitor and troubleshoot latency, connectivity, and call quality issues across platforms.
• Maintain comprehensive documentation including network diagrams, SOPs, and telecom asset inventories.
• Correspond to the Corp-IT team in cross-departmental infrastructure meetings and strategic planning sessions.
• Ensure compliance with data privacy regulations and industry best practices.

Qualifications

• 8+ years of enterprise networking and telecom support experience
• 5+ years managing cloud-based telecom systems and contact center platforms
• Expertise in SIP, RTP, QoS, and VoIP protocols
• Knowledge of Cisco Meraki, Palo Alto Prisma, and Genesys is a plus
• Strong communication, documentation, and time management skills
• Able to thrive in a fast-paced, high-pressure environment

Benefits

The base salary range for this role is $120,000 to $150,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork jobsnear.org LinkedIn: https://www.linkedin.com/company/icapital-network-inc jobsnear.org Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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