Senior Telecom Engineer (Remote)

Why Verifone

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What’s exciting about the role

As our Senior Telecom Engineer, you’ll play a critical role in maintaining Verifone’s global telephony infrastructure, spearheading our migration to CCaaS and UC solutions, and ensuring a world-class communication experience for our teams and customers. 

Key responsibilities 

• Responsible for daily operations and performance of the cloud Five9 telephony system.
• Work with a team of engineers building, configuring, implementing, and supporting the move from on-prem to CCaaS and UC telephony solutions across Verifone’s global enterprise.
• Troubleshooting all aspects of call center and telephony – call routing, recording, delivery issues and carrier ISDN and SIP services.
• Ability to participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
• Prepare and maintain documentation of Global Telephony environment.
• Research, evaluate and integrate new technologies to improve performance, efficiency, and reliability of telephony infrastructure.
• Collaborate with internal customers in order to analyze their business requirements and offer comprehensive solutions utilizing current and potential voice technologies.
• Assist in management of vendors in order to facilitate the purchase of telecommunications products and service, and technical support services.
• Assist with the support of video conferencing systems.
• Assist with miscellaneous legacy voice systems as needed

Skills and Experience we desire

• Bachelor’s degree or equivalent experience.
• 5+ years professional experience in IT Telecom and Contact Centers.
• Experience operating large, high-availability, redundant telecom system.
• Experience and knowledge implementing SIP and SBC technology.
• Strong working knowledge of all Contact Center technologies including Verint QM and WFM solutions.
• Skilled in telecom planning, project planning, system installations.
• Advanced troubleshooting and diagnostic skills.
• Excellent communication and customer service skills with a natural aptitude for dealing with people.
• Excellent time management skills, must be capable of multi-tasking in a high workload environment.
• Enjoy working in a very fast paced, team-oriented environment
• Self-motivated, flexible to work out of normal working hours and weekends when needed, and comfortable working to tight deadlines
• Experience with migration from on-prem systems to MS Teams UC and Five9 CCaaS as well as IVA, a huge plus

Why join us?

• Be part of a forward-thinking organization that values innovation and growth
• Work with a collaborative and passionate team in a dynamic and evolving industry
• Enjoy competitive compensation, growth opportunities, and a supportive work environment.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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