Service Coordinator

Job title:

Service Coordinator

Company

Kelly Services

Job description

Our client is a market leading, Irish owned, commercial, and industrial refrigeration company, who specialise in the design, installation, and maintenance of specialist refrigeration systems.Due to continued growth, we are seeking an experienced service coordinator to join the existing team in supporting the Service Department by coordinating field service operations, managing scheduling and service requests, and providing administrative support.Responsibilities:

• Coordinate and manage the activities of the field service team to ensure operational efficiency and effective time management.
• Generate reports on a daily, weekly, and monthly basis, or as required.
• Use CRM software to manage open and returned service requests, scheduling engineer’s daily routes. This includes considering service request locations, engineer proximity, and the engineer’s skill set to minimise travel and maximise efficiency.
• Process billing for customers, ensuring timely and accurate invoicing. Engage with clients regularly via email and phone, fostering strong and positive relationship.
• Create and process supplier orders.
• Plan and organise travel logistics for the field service team, including flights, accommodation, and other requirements.
• Address travel-related issues in real time to minimise disruptions to field service operations.

Requirements:

• Minimum of 2-5 years of experience in a coordination or administrative role, preferably in a field service environment.
• Proficiency in CRM Salesforce, Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Adaptable to changing priorities and capable of handling emergency situations related to field service operations or travel arrangements.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills, with the ability to engage effectively with a diverse range of stakeholders.
• Team-oriented with the ability to build strong relationships across functional teams.

Benefits

• Competitive Salary on offer, depending on experience.
• Pension offered after 1 year of employment.

Should you require any support or assistance, please contact your local Gi Group office.Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Expected salary

Location

Southside Dublin

Job date

Sat, 11 Jan 2025 03:42:59 GMT

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