Service Delivery Engineer (CSG) (Networks) Service Delivery Engineer (CSG) (Networks)

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Product evaluations, upgrades implementations, project tasks for systems/network expansion, support, and monitoring systems.
• Designs and manages the execution of high-quality implementation plans with considerations of factors such as the technical landscape, business drivers and operations, and the schedule requirements of various stakeholders.
• Performs software patch loading, configuration changes, system and service testing of software/hardware updates, upgrades and roll-out new related products and services.
• Perform operational duties, standby and escalations in the event of service failures and outages.
• Liaise and co-ordinate with system vendor(s) for the delivery, testing and timely implementation of new software, hardware and modules.
• Liaise and co-ordinate with internal integration teams for integration requirements, implementation and deployment.
• Responsible for multi-vendor/multi-device/platform implementations with geographically dispersed partners, Vendors and/or other service providers.
• Develop and review test cases for the service based on functionality and operational requirement based on the Functional Specification and Scope of work.
• Participate and prepare Tender Specification, Statement of Work and evaluating vendor proposed solution in the Tender (ie RFI, RFP & Award), if required.
• Accountable and manage Change Management, Patch management and Configuration management.
• Ability to lead troubleshooting efforts for complex network environments to identify and eliminate network or system configuration issues.
• Ability to troubleshoot and perform root causes failure analysis for software, hardware and network faults related to the service nodes.
• Support Product team to launch new CPaaS (Communications as a Service) services.
• Perform any other duties assigned by the supervisors.

Skills for Success:

• Degree in Engineering majoring in Computer Science, IP networking, Telecommunications, or Information Technology. Preference for those with certifications in networking (i.e. CCNA/CCNP), SIGTRAN, Network Security, Programming.
• Knowledge of telecommunications technologies such as LTE, 5G, IMS, SS7, MAP, Diameter, SIP protocols.
• Knowledge in mobile value-added services such as mobile charging solutions including postpaid and prepaid, short-messaging service, mobile applications is an advantage.
• Knowledge of 3G, 4G and 5G telecommunications technologies, protocols and standards.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

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