Randstad
Job title:
Service Delivery Manager
Company
Randstad
Job description
Service Delivery ManagerLocation: Birmingham
Salary: £35,000 – £45,000
Full time Permanent / Mon-Fri office hoursThis roleYou will plan, organise, and manage the daily work of the office and the collection drivers and associated system data input. Support the Service Leadership team in a positive and proactive manner, ensuring all tasks are completed in line with the companies Health and Safety Policy and in a Profitable manner.Main duties and responsibilities:
- Prioritise work schedules to maximise efficiency.
- Enforce road traffic legislation and oversee day-to-day driver activities.
- Utilise Power BI reports for standards management.
- Conduct driver appraisals and assist in new driver inductions.
- Optimise overtime, ensuring adherence to start times and tracker activity.
- Respond promptly to customer inquiries and proactively investigate missed collections.
- Log and resolve customer complaints using CRM.
- Conduct daily route debriefs and address noted issues promptly.
- Arrange site surveys for accidents or near misses.
- Ensure drivers perform pre and post-shift vehicle checks.
- Accurately record customer weights and investigate weighing defects.
- Sign off new contracts, ensuring feasibility and location compatibility.
- Charge customers for extra waste collected using vehicle cameras and cross-checking AMCS.
- Keep the Depot Customer Hotlist updated and communicate service issues promptly.
- Perform any other reasonable tasks as required.
Skills and Experience:
- Strong leadership skills.
- Customer service expertise.
- Extensive knowledge of the waste industry.
- Competency in Microsoft applications.
- Knowledge of Tachograph legislation.
- Valid driving license.
- Resilient, and flexible.
- Diligent team player able to work independently and collaboratively.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Expected salary
£35000 – 45000 per year
Location
Birmingham
Job date
Thu, 07 Mar 2024 23:36:22 GMT
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