Service Desk Administrator

Job title:

Service Desk Administrator

Company

FRS Recruitment

Job description

FRS Recruitment are now inviting applications for the role of Service Desk Administrator to join our client on a full time, permanent basis. As a Service Desk Administrator, you will be the first point of contact for all service desk inquiries, ensuring excellent customer service and efficient management of requests. You will be a key player in maintaining smooth communication between customers, engineers, and office staff to deliver timely solutions.Potential candidates should be aware that this location does not have direct public transportation links. A personal vehicle is necessary for travel.Responsibilities:

• Answer incoming calls and emails, ensuring all interactions are professionally managed, logged, and followed up as needed.
• Follow up on customer queries and manage updates or closures of calls in the system.
• Liaise with a team of nationwide field technicians and coordinate with various office departments to ensure effective communication and problem resolution.
• Perform ad hoc administrative duties such as filing and enveloping as required.

Skills & Qualifications:

• Prior experience in service desk operations or customer service is preferred.
• Strong communication skills with the ability to handle multiple inquiries efficiently.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Competency in using computer systems for data entry and management.
• Quick problem-solving skills with an aptitude for assessing customer issues and directing them to appropriate solutions.
• Flexible and adaptable to meet the evolving needs of the business.

This role offers a unique opportunity for someone with a passion for customer service and administrative support to join a growing team in a well established company. If you thrive in a fast-paced, customer-focused environment, we encourage you to apply.

Expected salary

€29000 – 30000 per year

Location

Dublin

Job date

Sat, 05 Oct 2024 22:41:15 GMT

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