Service Owner

Job title:

Service Owner

Company

Ministry of Justice

Job description

Service OwnerLocation: NationalClosing Date: Tuesday 30th JulyInterviews: w/c 12th AugustGrade: G6Salary: National: £66,314- £75,810 (which may include an allowance of up to £1,955). London: £70,303- £84,825 (which may include an allowance of up to £14,522).Working pattern: Full TimeContract Type: PermanentVacancy number: 88929*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be foundThe RoleWe’re recruiting for a Service Owner – Print here at , to be part of our warm and collaborative End User Compute Services team.This role aligns against from the Government Digital and Data Framework.The Technology Services team within Digital and Technology is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.​MOJ Justice Digital was set up to change the way that people access and use justice services. Our goal is to make the justice system simpler and quicker while saving public money.This role will be leading a team who are responsible for the Strategy, Operations, Supplier Management, Budgets and Finance for the physical and logical ICT infrastructure environments across the Ministry of Justice.To help picture your life at please take a look at our and ourKey ResponsibilitiesThe Service Owner will work collaboratively with other teams and key stakeholders and will be responsible for: –

• Owning the product strategy and roadmap pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met.
• Identifying user requirements through user experience to inform features and products and procurement activity.
• Form part of a cross-functional team from a product’s conception all the way through to its launch and ongoing support.
• Identifying requirements and present them in business case and procurement ready formats in order to gain approvals and/or go to market.
• Leading procurement activity alongside Commercial colleagues.
• Developing metrics and produce reports on performance and assets.
• Managing and reporting on multiple suppliers’ delivery and performance against contractual requirements.
• Monitoring performance of your product line working with architects and engineers to identify continuous service improvements.
• Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.
• Managing and reporting on budgets and expenditure.
• Developing strong relationships with a range of stakeholders.
• Responsible for the EUCS Print services end-to-end – including print, scan, hybrid-mail and bulk-print. Owning the commercial and business relationship with the incumbent Managed Print Service (MPS) provider. Accountable for being the senior point of contact in relation to any major incidents that affect the print services across MoJ.

We’re looking for an individual with strong interpersonal skills who likes working with delivery focused and agile multidisciplinary teams. You will also contribute to the wider community and share your skills and experiences with others across the MOJ and across the wider Government, as required.Person SpecificationEssential:

• Qualified in at least one recognised methodology (ITIL, Agile, Prince2) and a working knowledge of all.
• Experience of developing teams and raising performance standards.
• Experience of service/product management in one the Technology Services product areas – End User Compute, Networks, Voice/Unified Comms, Video, Printing and Scanning.
• Experience of managing service delivery with large operational teams and third party managed service partners in complex organisations, delivering technical change and service improvements.
• Experience of managing budgets and applying financial controls and with commercial and contractual management experience.
• Able to lead, energise and direct multifunctional service teams, with demonstrable relationship building and engagement skills.
• Strategic ownership – able to focus on benefits (not features), to develop ambitious visions and strategies, get organisational buy-in and translate them into deliverable goals.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!Willingness to be assessed against for SC clearance.The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and the .How to ApplyCandidates must submit a CV and Optional Personal Statement which describes how you meet the requirements set out in the Person Specification above.In Justice Digital, we recruit using a combination of the and Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Communicating and Influencing
• Leadership

A diverse panel will review your application against the Person Specification above.Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.Should we receive a high volume of applications, a pre-sift based on ‘Qualified in at least one recognised methodology (ITIL, Agile, Prince2) and a working knowledge of all’ will be conducted before the sift.Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.A reserve list may be held for up to 12 months, from which further appointments may be made.Terms & ConditionsPlease review our which set out how we recruit and provide further information related to the role and salary arrangements.If you have any questions, please feel free to contactAllowance DetailsNational: £66,314- £75,810 (which may include an allowance of up to £1,955). London: £70,303- £84,825 (which may include an allowance of up to £14,522).Closing Date:30/07/2024, 23:55 hours.Contact informationIf you require any assistance please call 0345 241 5359 (Monday to Friday 8am – 6pm) or e mail Please quote the job reference – 88929.Level of security checks requiredSecurity Clearance (SC)To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).If you do not meet the above requirements, you may still be considered if, for example:

• You’ve been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.Success ProfilesSuccess Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please .if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL ( ) in the first instanceSupporting document 1We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.Application form stage assessmentsUse of Artificial Intelligence (AI)You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.Interview stage assessmentsThere is 1 interview stage for this vacancy.A Great Place to Work for VeteransThe “Making the Civil Service a Great Place to work for veterans” initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit :Redeployment Interview SchemeCivil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are ‘at risk of redundancy’.MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate’s will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.For further information and to apply for this position please see the following link: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?jobid=398&isPreview=Yes&advert=external.This job is broadly open to the following groups:· UK nationals· nationals of the Republic of Ireland· nationals of Commonwealth countries who have the right to work in the UK· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Expected salary

£66314 – 75810 per year

Location

United Kingdom

Job date

Fri, 19 Jul 2024 00:38:41 GMT

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