ServiceNow Business Analyst

Job title:

ServiceNow Business Analyst

Company

Investigo

Job description

ServiceNow Business Analyst – ITOMLocation: Cheshire – Hybrid working – 2/3 days a week onsite
Contract Type: 6 Month Contract – Inside IR35We are looking for a skilled and motivated ServiceNow Business Analyst (ITOM) to join a growing technology team. You’ll play a pivotal role in understanding, enhancing, and supporting IT Operations Management (ITOM) processes through the ServiceNow platform.Key Responsibilities

• Analyse and document current “as-is” ITOM processes and identify enhancement opportunities
• Gather and define requirements for improvements to existing ITOM tools and workflows
• Facilitate customer working groups and focus sessions to capture business needs
• Engage directly with internal customers, offshore development teams, and key stakeholders
• Clearly define process gaps and help design target-state process improvements
• Translate business needs into functional specifications for development teams
• Drive and support all project phases from requirement gathering through to testing and delivery
• Develop test strategies, support UAT, and ensure alignment of outcomes to expectations
• Foster collaboration across ITOM BA streams and contribute to ongoing stakeholder engagement
• Take ownership across the full project lifecycle, driving continuous improvement
• Promote Agile best practices, including SCRUM methodologies

Essential Skills & Experience

• Deep understanding of ServiceNow ITOM functionality and how it supports enterprise IT operations
• Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
• Strong business and operational architecture knowledge, with awareness of cross-functional impacts
• Expertise in designing and implementing business processes aligned to ServiceNow capabilities
• Proficient in Agile methodologies

Desirable Skills

• Ability to lead complex business discussions with senior stakeholders and shape innovative solutions
• Strong command of business analysis tools and templates, and the ability to guide junior team members
• Skilled in balancing priorities within time, cost, and quality constraints
• Up to date with industry trends and emerging technologies in ITOM and ServiceNow

If you are interested and looking for your next role, please apply with a copy of your CV, or email: emma.mayfield@investigo.co.uk

Expected salary

£500 – 570 per day

Location

Cheshire

Job date

Fri, 18 Apr 2025 05:32:54 GMT

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