Short-Term Contracts – Court and Client Representative (On-Call)

Do you want an exciting career supporting an accessible, fair, timely and effective justice system for Ontarians? Consider joining the Ministry of the Attorney General, Court Services Division, where we offer an extensive training program to teach you everything you need to know to become a Court and Client Representative in the Superior Court of Justice and/or Ontario Court of Justice.

The hours for this position are irregularly scheduled and the hours can vary by court location with no minimum guarantee of hours. You may be scheduled up to 36.25 hours per week.

We have an ongoing need to recruit for short-term entry level, irregularly scheduled fixed term contracts of less than 6 months in duration based on operational needs. These are ideal opportunities to launch your career within Court Services Division and the Ontario Public Service. If you are interested and demonstrate the qualifications outlined below.

CLICK HERE to complete an application

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

What can I expect to do in this role?

In a fast-paced team environment, you will perform a wide range of duties both in and out of the courtroom to support in-person and virtual hearings.

You will:

• Prepare and maintain courtrooms for proceedings e.g., ensure court decorum; set-up open/close court; prepare dockets and files; facilitate communication between parties; speak publicly during court proceedings, support case flow; handle, mark and record all court-related documents; maintain logs and court exhibits.
• Attend to juries and witnesses e.g., coordinate and assist jury panels; attend witness’ needs.
• Provide customer service, respond to inquiries and resolve issues e.g., assist public, court personnel and justice participants to address questions and provide information on protocols and procedures; process filings; set court dates and notify parties; issue court related documents; save records; conduct and reconcile financial transactions.
• Record proceedings and maintain court technology e.g., document and record proceedings; ensure all courtroom equipment and technology is maintained in working order.
• Support court operations and services e.g., attention to detail to record statistical data; prepare and review reports from various systems; collaborate with staff on operational/procedural changes, address and resolve operational matters, client service issues, technology issues.

How do I qualify?

Mandatory

• Typing and fully programmable word processing skills to 30 words per minute (wpm)

Please note:

You will be required to:

• Undergo a security screening check under the Ontario Public Service (OPS) Employment Screening Check Policy, which includes a criminal record check (Criminal Records and Judicial Matters Check)
• Become a Commissioner of Oaths

You may be required to:

• Work from home
• Work on weekends and statutory holidays
• Report to work at other court locations (potentially in small aircraft or driving a motor vehicle as required) when scheduled or on an as-needed basis
• Have a valid Driver’s License within the Province of Ontario, where required

Communication and Client Service Skills:

• You have knowledge and experience applying customer service principles to deliver high quality service.
• You possess professionalism, oral communication and interpersonal skills, tact and good judgement.
• You have the ability to write detailed, accurate and clear written reports and documentation.

Technical Proficiency:

• You have basic technical skills and can learn to troubleshoot court equipment (e.g. digital recording, video equipment and display devices).
• You are proficient with computer software and case management systems (data base programs) to access and retrieve information.

Planning and Organizational Skills:

• You have organizational skills, the ability to prioritize workload, multi-task in a fast-paced environment, meet deadlines and adapt to changing priorities.
• You have the ability to work independently – within a court setting or from home – and in a team environment, proposing solutions for the optimal use of time and resources to ensure operational requirements are met.

Problem-Solving and Judgement Skills:

• With little or no guidance/assistance from others, you can identify, address, and resolve problems.
• With little or no guidance/assistance from others, you can interpret and assess situations, make sound judgements, and diffuse difficult situations.

Specialized Knowledge:

• You have the ability to interpret/apply and explain legislation, regulations, policies, and practices.

Administrative and Mathematical Skills:

• You have math skills to receive payments, calculate fees and collect and balance monies/accounts.
• You have the ability to operate a cash register/financial management system including handling card transactions and cash.
• You have the ability to manage active and archived files.

CLICK HERE to complete an application

Additional Information:

Address:

• 10 Temporary – Irregular On-Call, duration up to 5.5 months, 85 Frederick St, Kitchener, West Region, Criminal Record and Judicial Matters Check
• 10 Temporary – Irregular On-Call, duration up to 5.5 months, 80 Dundas St, London, West Region, Criminal Record and Judicial Matters Check
• 1 Temporary – Irregular On-Call, duration up to 5.5 months, 1 Courthouse Sq, Goderich, West Region, Criminal Record and Judicial Matters Check
• 1 Temporary – Irregular On-Call, duration up to 5.5 months, 207 Cayley St, Walkerton, West Region, Criminal Record and Judicial Matters Check
• 1 Temporary – Irregular On-Call, duration up to 5.5 months, 611 9th Ave E, Owen Sound, West Region, Criminal Record and Judicial Matters Check
• 5 Temporary – Irregular On-Call, duration up to 5.5 months, 74 Woolwich St, Guelph, West Region or 36 Wyndham St S, Guelph, West Region, Criminal Record and Judicial Matters Check

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad – definitions

Schedule:

3.7

Category:

Administrative and Support Services

Posted on:

Friday, February 10, 2023

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
• Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
• A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• W-AG-195136/2023
• CLICK HERE to complete an application

How to apply:

1. You must submit your application using only one of the methods identified below.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Be sure to quote the Job ID number for this position.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Send application to: 

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

Collection of Information

Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.

If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, May 12, 2023 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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