Sr Customer Service Technician

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The Sr Customer Service Technician will operate within our customer’s facilities performing the maintenance function per the Intelligrated contract. The Sr Customer Service Technician is critical to the smooth operation of our customer’s distribution centers and will be required to perform troubleshooting, repair, and preventive maintenance of our customer’s various material handling systems. The Sr Customer Service Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Sr Customer Service Technician will represent Intelligrated on site and will also need to follow our customer’s guidelines for general work practices outlined on site.

You will report directly to the Regional Maintenance Manager, and you will work onsite full-time at the customer location in Brantford, ON.

Responsibilities:

• Assists other Technicians in the repair and maintenance of distribution center material handling equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses and repair mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g., multi-meter, laptop).
• Leads troubleshooting and repairs of mechanical and electrical equipment
• Follow appropriate safety procedures and use Personal Protective Equipment (PPE) while maintaining equipment (Lock Out/Tag Out, Arc Flash, etc.) and ensure a safe work environment by eliminating potential equipment safety hazards. Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment
• Utilizes TCPiP as a troubleshooting/setup tool
• Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
• Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
• Assist in the development of specific technical and training documentation
• Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
• Provides information to the Customer Service Department and other members of management to enhance Customer Service success. Follows up with customers and other departments to ensure issues have been resolved
• Participates in cleaning the conveyor systems, maintenance shop area, and part cage as appropriate
• Maintains inventory of company supplied tools and PPE
• Completes appropriate paperwork in a timely manner
• Has strong understanding of machine controls
• Serves as a Technical Trainer to the Customer Service Technician
• Analyzes and troubleshoots reoccurring issues and creates an action plan/RAIL to support the change
• May be required to perform other duties as requested, directed, or assigned
• Flexibility in covering multiple shifts and holiday hours as required.
• Willing to work overtime as required.
• Some travel may be required but it is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.
• Acts as CSS Site Supervisor on days required

This Honeywell building is a controlled goods program environment. Candidates must be eligible for CGP clearance. 

Additional Information

• JOB ID: HRD259728
• Category: Customer Experience
• Location: 3333 Unity Drive,Mississauga,Ontario,L5L 3S6,Canada
• Nonexempt

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