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Visier is the global leader in AI-powered people analytics, workforce planning, and compensation management solutions, helping organizations gain a Workforce AI Edge. With over 60,000 customers in 75 countries, including enterprises like BASF, Panasonic, and Ford Motor Company, we empower businesses to understand the relationship between people and work, adapt faster to change, and drive better outcomes.
Backed by leading investors and valued at $1B, Visier is at the forefront of transforming the HR landscape through innovation and data-driven insights. Join us in our mission to unlock the business-transforming potential of people data
At Visier, the mission of the Senior Customer Success Manager (Sr. CSM) is to deliver an exceptional customer experience throughout the post-sales journey. Responsible for managing a portfolio of accounts, the Sr. CSM leverages deep product knowledge and a practitioner’s perspective to align account strategy with measurable business outcomes. This role is pivotal in building and nurturing strong client relationships to ensure high levels of satisfaction and long-term loyalty.
As a trusted advisor on use cases, product capabilities, and talent management best practices, the Sr. CSM partners closely with Sales to define success metrics and ensure customers realize maximum value from the Visier platform. Acting as the “quarterback” of the post-sales experience, the Sr. CSM collaborates with cross-functional teams, engages stakeholders across the customer’s organization, and proactively identifies opportunities and risks—delivering strategic recommendations that drive product adoption, optimization, renewal, expansion, and advocacy.
We are open to candidates located anywhere in Canada, with the option to work hybrid from our Vancouver office or fully remote from elsewhere in the country.
Most importantly, you share our values…
The base pay range for this position in Vancouver, Canada is $107,000 – $130,000 / year + bonus.
The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.
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Linkedin – https://www.linkedin.com/company/visier-analytics/
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