Sr Engineer IT Telecom

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

Altice USA is seeking an Senior Engineer of IT Telecom to join a team of high-performing telecom engineers and operators to maintain and improve our IT Telephony/Collaboration infrastructure and services. The candidate will play a key role in completing projects related to design, integration, standardization, and hardware refresh and is responsible for the technical success of these projects. The ideal candidate will have a solid background in telecommunications, possessing the technical prowess to manage and optimize our communication infrastructure effectively.

Responsibilities

• Manage, configure, and maintain Avaya and Cisco telecommunications systems.
• Monitor system performance and troubleshoot issues proactively.
• Collaborate with cross-functional teams to ensure seamless integration of telecom systems with existing infrastructure.
• Provide technical support and guidance to end-users regarding telecom-related inquiries and issues.
• Conduct regular system audits and updates to ensure compliance and optimal performance.
• Analyze telecom data and usage patterns to identify opportunities for cost savings and efficiency improvements.
• Develop and maintain documentation related to telecom systems and procedures.
• Stay current with industry trends and best practices in telecom technologies.

Qualifications

• MS or BS ntin Electrical Engineering, Computer Science, Information Technology or equivale work experience, relevant network certifications (SIP School, CCNA, CCNP) or equivalent work experience.
• 2+ years experience managing a telecom operations team.
• Experience managing and deploying corporate PBX environments.
• Experience with Cisco Call Manager, Unity, Emergency Responder, Jabber, and IP Phones
• Experience with Cisco Webex Meetings, Microsoft Teams Room, Meetings and Collaboration Room HW
• Experience troubleshooting complex SIP/RTP call flows for root cause analysis
• Professional level knowledge of voice/collaboration protocols – SIP, RTP, RTCP, SRTP
• Knowledge of Cisco Routers and Switches
• Experience with packet sniffing and Protocol Analysis Software.
• Professional level knowledge of network security best practices.
• Professional knowledge of network design to support high availability services.
• Excellent oral and written communication skills.
• Superior documentation skills.
• Must be able to work in a fast-paced environment.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $100,246.00 – $164,689.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

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