Sr. Telecom Support Analyst

OPENTEXT 

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity: 

Senior level position that reports to the Manager of IT Telecom Services. Responsibilities focus on Mobile Services. The position involves interaction with external vendors as well as internal OpenText customers that require Mobile support.

You Are Great At:

• Manage relationships with international carriers to obtain refreshed pricing for cost control on our mobile lines.
• Day to Day support for mobile users
• Monthly Mobile reporting
• Acquisition integration
• Other projects/tasks as assigned

What It Takes:

• Proficiency in Microsoft Office applications.
• Fluent in English
• 5-7 years relevant experience in telecommunications.
• Associate degree or equivalent work experience.
• Working knowledge of International countries/locations.
• Well-developed interpersonal, presentation, and communication skills.
• Ability to effectively prioritize work load and tasks to meet established deadlines.
• Ability to work independently and manage competing project/assignments.
• Strong math skills.

OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace.

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