Staff Network Systems Administrator / Network Systems Administrator

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

We’re hiring for a position open to both intermediate and career level candidates. The level will be determined based on the successful applicant’s qualifications, experience, and demonstrated skills during the interview process. There are 4 positions available

Staff Network Systems Administrator / Network Systems Administrator

Job Function – Network Systems Administration

Performs network enhancements and hands-on network operations technical activities required for the ongoing implementation, support and troubleshooting of the PGE enterprise network. Technologies supported include, but are not limited to, data, voice, video, collaborative services, contact center and security technologies.

Key Job Information

Network Systems Administrator

Career Level: P2 Career

Professional Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

Category and Description Network Support (NTAS) Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures. Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.

IT Operations (ITOP) Provides technical expertise to enable the correct application of operational procedures. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work. Implements agreed network changes and maintenance routines. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers.

System Software (SYSP) Reviews system software updates and identifies those that merit action. Tailors’ system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.

Applications Support (ASUP) Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.

Systems Installation/Decommissioning (HSIN) Undertakes routine installations and deinstallations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets and to maintain or improve the installation service.

Technical Specialism (TECH) Maintains an in-depth knowledge of specific specialisms and provides expert advice regarding their application. Can supervise specialist consultancy. The specialism can be any aspect of information or communication technology, technique, method, product or application area.

Incident Management (USUP) Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.

Education / Experience / Certifications

• Requires a bachelor’s degree in a related field or equivalent experience.
• Typically, five or more years of relevant voice, video, data, security, or collaborative services experience.
• Documented training or professional certifications preferred.
• Requires a valid driver’s license and a history of safe driving practices.

Competencies

Functional Competencies

• Intermediate to advanced knowledge of tools and technologies used in infrastructure to include, but is not limited to, data switching and routing, voice, video, collaborative services, contact center, Internet and security technologies.
• intermediate knowledge of scripting and other automation tools.

General Competencies

Advanced customer focus skills.

Advanced accuracy skills.

Advanced risk management skills.

Advanced written and oral communication skills.

Advanced decision-making skills.

Advanced team-building skills.

Physical and Cognitive Demands

Cognitive Level Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to adhere to set response times, deadlines and time-sensitive tasks.
• Ability to follow accuracy standards.
• Ability to follow through on decision-making tasks.
• Ability to interact effectively and collaboratively within a team environment.
• Ability to communicate and problem solve when under stress.
• Ability to respond and adapt to frequent change.
• Ability to accept and demonstrate self-awareness when provided constructive feedback.
• Ability to discern feedback and acknowledge ownership of areas of improvement.
• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
• Ability to successfully collaborate with peers, managers and others within the organization.
• Demonstrates sound memory.
• Ability to process new information to be applied consistently to work tasks.

Network Systems Administrator

Job Function

Network Systems Administration Performs network enhancements and hands-on network operations technical activities required for the ongoing implementation, support and troubleshooting of the PGE enterprise network. Technologies supported include, but are not limited to, data, voice, video, collaborative services, contact center and security technologies.

Key Job Information

Network Systems Administrator 6051 Grade 7

Career Level: P3

Career Professional Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

Category and Description Network Support (NTAS) Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures. Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.

IT Operations (ITOP) Provides technical expertise to enable the correct application of operational procedures. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work. Implements agreed network changes and maintenance routines. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers.

System Software (SYSP) Reviews system software updates and identifies those that merit action. Tailors system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.

Applications Support (ASUP) Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.

Systems Installation/Decommissioning (HSIN) Undertakes routine installations and deinstallations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets and to maintain or improve the installation service.

Technical Specialism (TECH) Maintains an in-depth knowledge of specific specialisms and provides expert advice regarding their application. Can supervise specialist consultancy. The specialism can be any aspect of information or communication technology, technique, method, product or application area.

Incident Management (USUP) Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.

Experience / Qualifications / Education

• Requires a bachelor’s degree in a related field or equivalent experience.
• Typically, five or more years of relevant voice, video, data, security, or collaborative services.
• Documented training or professional certifications preferred.
• Requires a valid driver’s license and a history of safe driving practices.

Competencies

Functional Competencies

• Intermediate to advanced knowledge of tools and technologies used in infrastructure to include, but is not limited to, data switching and routing, voice, video, collaborative services, contact center, Internet and security technologies.
• Intermediate knowledge of scripting and other automation tools.

General Competencies

• Advanced customer focus skills
• Advanced accuracy skills.
• Advanced risk management skills.
• Advanced written and oral communication skills.
• Advanced decision-making skills.
• Advanced team-building skills.

Physical and Cognitive Demands

Cognitive Level Intermediate – Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to adhere to set response times, deadlines and time-sensitive tasks.
• Ability to follow accuracy standards.
• Ability to follow through on decision-making tasks.
• Ability to interact effectively and collaboratively within a team environment.
• Ability to communicate and problem solve when under stress.
• Ability to respond and adapt to frequent change.
• Ability to accept and demonstrate self-awareness when provided constructive feedback.
• Ability to discern feedback and acknowledge ownership of areas of improvement.
• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
• Ability to successfully collaborate with peers, managers and others within the organization.
• Demonstrates sound memory.
• Ability to process new information to be applied consistently to work tasks.

Required for both levels

Schedule/Attendance

• Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.
• Ability to work long hours.
• Ability to work a variable schedule.
• Ability to report to work and perform work during periods of severe inclement weather.
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
• Ability to adjust schedule and work occasional extended hours or evenings/weekends when necessary to support operational needs.
• Ability to limit working remotely to one day per week or less.
• Ability to support after-hour on-call with the parameters of 15-minute phone response times and ability to be on-site within two hours if needed.
• Ability to work shift schedule.
• Ability to work on-call schedule.

Physical Capabilities

• Driving/travel/commute: Daily within service territory – Occasionally (one to two times a month or less)
• Driving/travel/commute: Overnight inside/outside the service territory – Occasionally (one to two times a month or less)
• Computer use (use computer regularly for entire work shift)
• Lifting/pushing/pulling: Up to 50 lbs.
• Carrying: Up to 50 lbs.

Environment – Indoor/Outdoor (check all that apply):

• Office
• Plant
• Field

PGE supports hybrid flexible work arrangements; and will have a combination of in-the-office and working offsite. This individual will need to be located within 75 miles from job location and will need to work in-the-office at least one day a week. However, these arrangements may change due to business needs or changes in responsibility.

Compensation Range:

$72,900.00 – $121,500.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting [email protected] or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at [email protected].

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

May 31, 2024

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