Lion People Global
Job title:
Strategic Account Manager Ireland/US
Company
Lion People Global
Job description
Job Description :This is a remote position.The Strategic Account Manager will be responsible for driving customer satisfaction, revenue growth, and profitability by delivering world-class solutions, while building and expanding customer relationships.Responsibilities
- Responsible for the overall business relationship with assigned customer accounts, with focus on customer satisfaction, retention, and growth
- Develop and maintain account plans, establish and track success criteria, and manage customer commercial expectations
- Responsible for achieving or exceeding revenue targets including profitability targets
- Develop a deep understanding of the customer’s business, industry, and localization needs
- Identify and develop new opportunities for growth within their accounts
- Collaborate with cross-functional teams to align account strategies and deliver results
- Lead all tender or proposal activities, engaging with the appropriate colleagues and teams, generating a professional and timely response to the client
- Manage contract renewal processes, including negotiating contract terms and pricing in collaboration with Finance and Legal
- Provide regular reporting and updates on account performance and progress against account plans
- Attend and present at external customer meetings e.g. business review meetings, and attend regular meetings with client and internal teams as necessary
- Continuously monitor and improve customer satisfaction through regular communication and feedback
- Provide feedback to the business in order to optimize quality of service, business growth, and ultimate client satisfaction
- Stay up-to-date with industry trends and best practices
Requirements
- Minimum of 7 years of experience managing customer accounts in a localization or related industry, with a track record of exceeding revenue targets
- Strong account management and customer relationship skills, including a facility to identify and articulate new opportunities within existing accounts
- Experience in negotiating and closing sales at executive level
- Ability to manage commercial tender processes to successful completion
- Excellent communication and presentation skills, with the ability to articulate complex requirements and solutions to both technical and non-technical audiences
- Strong problem-solving and negotiation skills with a focus on delivering solutions to meet customer needs
- Ability to work independently and as part of a team in a fast-paced environment
- Excellent analytical, and strong organizational skills
- Experience with CRM systems, preferably salesforce.com
- Ability to travel on as required
- Fluent in English; additional languages a plus
- Bachelor’s degree in business, marketing, or related field
- Ideally formal sales training, preferably CCS or Miller-Heiman
Expected salary
Location
Ireland
Job date
Thu, 01 May 2025 00:47:58 GMT
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