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Job Title: Sushi Shift Supervisor
Department: Sushi
Reports To: Sushi Assistant Manager
FLSA Status: Non-exempt
Summary
This is a management-in-training position. The Sushi Shift Supervisor must have the necessary confidence, commitment, and motivation to move their staff and themselves towards success. Key personality and character traits needed to accomplish this are: patience, even tempered, humility, observant, perceptive, supportive, decisive, flexible, analytical, and consistent, an encourager and teacher. Must be self-motivated; having strong leadership skills; good listening skills, strong communication skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed. They must know how to keep morale high among the Sushi department staff; serve the customers to develop and retain repeat business; keep the Sushi department clean and up to par with Bristol Farms Lazy Acres standards and lastly create an environment that’s welcoming, warm and friendly. Due to Bristol Farms Lazy Acres goals and structure, the Sushi Shift Supervisor should also be open to growth and expansion.
Essential Duties and Responsibilities
In addition to performing all required duties of a Sushi Clerk, the Sushi Shift Supervisor is responsible for the supervision and coordination of activities the Sushi department staff will perform. Responsibilities include; but are not limited to, planning, assigning, and directing work; staff development, rewarding and disciplining employees; addressing complaints and resolving problems. The Sushi Shift Supervisor will assist in overseeing the selling of all related items of the Sushi counter. They are also responsible for carrying out the duties listed below (other duties may be assigned)
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with Bristol Farms Lazy Acres policies and applicable laws. Responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Customer Service Skills
Sushi Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Sushi Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or Experience
High School diploma or general education degree (GED); three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend instructions, correspondence, and memos. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one situations. Ability to speak effectively before groups of customers, or employees of Bristol Farms Lazy Acres.
Knowledge of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently. Ability to listen to all complaints, suggestions, comments, and implement those that work.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, percentages, and volume.
Reasoning Ability
Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.
Physical Demands
While performing the duties of this job, the employee is required to stand for long period of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The noise level in the work environment is usually moderate and occasionally loud.
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