System Director-Network, Telecom & Client Support Services

Overview

Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

HSHS requires COVID-19 vaccines or an approved medical or religious exemption for all colleagues.

HSHS and affiliates is an Equal Opportunity Employer (EOE).

HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Physical Requirements: Leadership

Summary

The System Director-Network, Telecom and Client Support Services is accountable for HSHS’s IT network and telecommunication systems as well as the client services for the System. This role is responsible for effective and efficient delivery of all third-party and internally managed IT infrastructure used to support all business processes across the enterprise. Main responsibilities for this role will be to ensure quality, efficiency, and agility goals are achieved in operational and service management processes. Expectation for this role is to serve as both a business leader and a technologist with a vision for how IT can enable productivity and efficiency for the enterprise.

Qualifications

Education

Bachelor’s degree in, Information Technology (IT) or related field is required.

Associates degree in Information Technology field of study and 3 years of progressively increasing IT leadership experience may be accepted in lieu of a Bachelor’s degree. Master’s degree in Business Administration, Information Technology, or Healthcare Administration is preferred.

Experience

8 years of managing enterprise technical architecture, telecommunications or IT customer service/client support environments in a complex multi-location environment.

(This experience level is required in addition to the experience that would be required in lieu of education if colleague does not meet the bachelor’s degree requirement.)

3 years of management/leadership experience is required.

Prior experience in a broad set of business processes and IT systems including Telecommunications, network management, client services support, end user device management, and datacenter operations is preferred.

Prior experience with a broad set of business processes and IT systems including IP, LAN/WANs, Cicso products and services, Avaya, Mitel, Audio Visual systems, and data center operations is preferred.

3 years of experience with project integration and/or capital budgets is preferred.

Certifications, Licenses and Registrations

IT Infrastructure Library (ITIL) certification is preferred.

Certifications in Microsoft Products are preferred.

Certifications in wired, wireless, and/or telephony architecture design are preferred.

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