System Engineer Hyperscale Data Centers EMEA (m/f/d)

Requisition Number: 63692

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

We are seeking a skilled and detail-oriented System Engineer (SE) to join our team in Berlin, Germany. The SE will be responsible for the Bill-of-Materials (BOMs) generation process and for providing products and solutions expertise to internal teams and external partners and customers at assigned data center (DC) accounts across the EMEA region. The SE will develop a deep knowledge of Corning Optical Communications portfolio to deliver a quick and reliable support to our customers. This position requires the SE to understand customer needs and highlight the value of our solutions that address those needs, ensuring maximum profitability. This role combines a blend of internal and external responsibilities, requiring a candidate with a robust background in DC network architecture, solid analytical skills, and excellent communication abilities. It also offers exposure to the latest technologies in the data center industry.

Key Responsibilities:

• Conduct thorough BOM verification to ensure accuracy, completeness, and compliance with specifications and Corning’s product portfolio
• Advise customers (internal or external) about products and their use in various applications. This includes explaining product benefits and determining detailed part number lists necessary for system solutions to fulfill customer RFQs (Request for Quote)
• Collaborate with account managers and customers to address technical inquiries, provide solutions and resolve any discrepancies identified during the BOM verification process
• Create datasheets, system design, rack elevation drawings, technical papers and customer responses as needed
• Deliver internal and external training, workshops and presentations on Corning products directly to customers, installers, and distribution partners
• Provide pre-sales and after-sales customer support including product recommendation, system design, system installation training, testing, and troubleshooting at customer site
• Provide feedback to development/PLM (product line management) regarding new product evaluation, product improvements and compliance to regional standards and norms

Qualifications and Experience Required Education (minimum required for consideration):

• University Engineering Degree. Required Years and Area of Experience (minimum required for consideration): Preferred Telecom, IT or Datacom: 2-5 years. Required Skills (These are skills that candidates MUST possess)
• Strong English writing and speaking skills
• Data center or Telecom Network Design knowledge and related proven experience
• Demonstrated Technical Support Experience (customer oriented, field solutions, timely responses)
• Ability to effectively communicate technical and complex ideas to both highly technical audiences and individuals with limited technical background
• Comfortable working in cross-functional team environments and a willingness to collaborate and learn from others
• Strong computer skills (Office365, Power point, Word, Excel, Visio) and BlueBeam

Desired Skills (These are skills that would be nice for candidates to possess): 

• Good hand skills: basic mechanical /troubleshooting/repair skills
• Telecom active equipment configuration: Ethernet switches, IP routers, OLT/ONT, etc
• Proficiency in programming languages such as Python, JavaScript, Java, or similar
• Project Management skills or certifications such PMP, ACP, PRINCE2 or similar
• Strong spoken/written skills: English, German. Any additional EMEA language (French, Spanish, Italian, Arabic, etc) will be considered as a plus
• Travel Requirements: up to 25% of the working time as required. Primarily continental Europe. However, candidate must be prepared to travel anywhere within EMEA region including Israel or US and Asia for support. Flexibility to travel on short notice requiring overnight stay. Must have proper Visas or EU citizenship to allow unrestricted travel. Candidate must possess current and valid local driving license and clean driving record to allow renting vehicles as required
• Hours of work/work schedule/flex-time: Minimum 40 hour week plus travel time as required. Some weekend work or travel required

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