Team Administrator (Help to Claim)

Job title:

Team Administrator (Help to Claim)

Company

Citizens Advice

Job description

Location: Blended between office and home (England and Wales). Time in office negotiableCitizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.The roleWe are seeking a dedicated and efficient Team Administrator to join our fast-paced Help to Claim funded programme at Citizens Advice. The programme is responsible for coordinating and supporting the delivery of our Universal Credit advice service which is delivered nationally.You’ll be working in a fast moving environment where the work is varied, so you’ll need to be flexible and have a proactive approach to problem solving with good organisational and excellent IT skills.As a Team Administrator, you will be responsible for a range of administrative tasks including creating and maintaining team documents, Google forms, and managing our central email inbox. Additionally, you will play a vital role in supporting recruitment processes, onboarding and inducting new starters to the team, and organising team events and meetings.Attention to detail, excellent communication skills, and the ability to manage a varied workload are essential for success in this role. You will contribute to an inclusive and diverse organisation, and a commitment to equality and diversity is expected.To applyTo apply, please submit an anonymous CV and anonymous cover letter that demonstrates how you meet the following criteria:

• Ability to develop and maintain efficient administration support systems and processes
• Ability to systematically manage a varied workload, prioritise and meet deadlines when under pressure
• Ability to take a brief, ensure the task is understood and then work independently or in a team

Interviews are expected to take place on Friday 2nd August 2024 and will be held via an online meeting.Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue – a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector – people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that’s the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.In the event of a high number of applications, we reserve the right to close the application early.This vacancy closes at 23.59 on the closing date.For more information about the organisation, our values and benefits please see the following link –Need help with your application, see our useful how to guides on the following page –

Expected salary

Location

England – Wales

Job date

Sun, 21 Jul 2024 02:52:38 GMT

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