Technical Project Manager – Ireland
Nuwave Communications, Inc.
Description
This is a full-time remote opportunity based in Ireland. Scheduled hours are 8am-5pm GMT. The Technical Project Manager is a member of our Service Assurance Team. They are the primary contact throughout the onboarding of Partners and large clients, delivering our robust onboarding program into iPILOT and managing each onboarding with our tailored white glove service. They also support multiple company projects.What to expect
You’ll be responsible for the software and program onboarding of clients and partners with the activation of new services and partnerships and work hard to deliver the highest level of customer service. You will be expected to gain proficiency within NUWAVE’s overall service and solution offerings: SIP Trunking, VoIP Services and UCaaS and SaaS with a large focus on iPILOT. Primary responsibilities include coordinating all stages of new partner onboardings, delivering our Partner Enablement Program to help partners adopt the iPILOT portal and launch in market. You will also be responsible for direct large customer onboardings, working alongside the Provisioning and UC Engineering teams from submission to carrier through service installation/activation and support. You will support customers and partners as a subject matter expert in new implementation and solution support through products and software. You will also manage additional internal projects across multiple areas of the business as needed primarily in regard to product, partner and customer processes and iPILOT software. To accomplish this, you must have a strong desire to leverage your experience, customer service and technical skills to proficiently process tasks and plan and execute multiple projects at once while onboarding and supporting new partners and customers in accordance to prescribed company standard operating procedures with minimal oversight. You will be expected to put aside what you know as you learn about our specific products, services, processes, and culture, applying your existing skills and knowledge only after you have completed training and mastered the basics.Essential Duties and Responsibilities
Software development testing and implementation
New product implementation support
Product integration support
Partner account management
Operational support
iPILOT SupportKnowledge and Minimum Requirements
Seniority Level
Mid-level with potential for growthSalary
45k-65k DOEIndustry Information Technology & Services, Software, Voice, Telecommunications
We are looking for applicants with at least 2 years of work experience or equivalent of working in customer service, software, or provisioning of telecom and cloud services, someone who has excellent communication skills, a strong work ethic and foundational technical skills. Most importantly we are looking for quick learners ready to kick-start their careers.Powered by JazzHR
€45000 – 65000 per year
Ireland
Fri, 23 Aug 2024 05:50:47 GMT
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