Technical Specialist – Networks Technical Specialist – Networks

Technical Specialist – Networks

At Optus, we don’t sit back and let the future happen to us – we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

In your role, you will take operational ownership of the services being offered to Optus Enterprise and Business customers in the form of Managed Network and Data Centre Services. The division provides support and delivery of ICT services to a wide range of customers in the Australian market who may have infrastructure located in Data centres. You will be involved in resolving complex incidents, identifying and remediating the root cause of incidents via problem management methodology.

You will provide resolution for incident management and be responsible for troubleshooting to resolve complex incidents as well as identifying and remediating the root cause of incidents. You will assist with the configuration of network solutions based on the guidelines of Build specifications by working with strategic vendors such as Cisco, Fortinet, Juniper, HP/Aruba, Palo Alto and F5.

This centre operates 24×7, 365 days a year, with customer demand driving the rostering requirements. You will work on a rotating roster, provided at least four weeks in advance, with the opportunity to earn an additional salary for overnight and weekend shifts. Occasional overtime may also be available.

• We will only be considering Australian Citizens and Permanent Residents for this role*

Your Day-to-Day:

• Help us keep our critical network and customer systems running smoothly by ensuring important issues get the attention they need.
• Play a key role in keeping our customers happy by communicating clearly, sharing your knowledge, and responding promptly.
• Contribute to our exciting journey in deploying cutting-edge networking technologies within our next-generation data centres.
• Learn and work within a structured environment that follows standard IT service management practices (based on ITIL principles).
• While certifications from major network vendors (like Cisco, HP/Aruba, Juniper, Fortinet, and F5) are a plus, they’re not a must-have – we value your potential to learn and grow!
• Act as an escalation point for more complex network and data centre issues that Tier 1 teams may encounter.
• This role operates between 7 am and 7 pm, Monday to Friday, with shifts provided at least four weeks in advance. There may be occasional after-hours work for planned changes, and you’ll have opportunities to earn ‘on call’ allowances and overtime.

What We’re Looking For:

We’re keen to hear from individuals who are enthusiastic about technology and eager to learn. While previous experience in networking is beneficial, it’s not essential. What’s more important is your:

• Strong problem-solving skills and a proactive approach.
• Excellent communication and interpersonal abilities.
• Willingness to learn and contribute to a team environment.
• Ability to follow processes and guidelines.
• A genuine interest in the world of network operations and data centres.

Ready to take the first step in your tech career? Apply now!

What’s in it for you?

• Accessible employer with wheelchair access
• Inclusive paid parental leave, up to 16 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• 25% monthly service discount and $80 monthly bill rebate plus additional benefits to over 400 retailers Australia-wide
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We’re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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