Technical Support Engineer – Optical Telecoms & DWDM

Technical Support Engineer – Optical Telecoms & DWDM

Melbourne, Australia

Home & Office Hybrid

Act as DWDM system engineer to test already designed and build up DWDM rings in a test environment with the following activities:

• Prepare the test documentation for the specific DWDM system
• Quality checks on the build system
• Commissioning of the DWDM system
• Loading the configuration files
• Testing/troubleshooting
• Final configuration settings
• Test documentation
• Customer presentation
• Proof Of Concept/Demo
• Handover for site delivery

Care services:

Act as customer’s interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and / or complex projects or troubleshooting cases. Scope is often solution/system level. 

• Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model.
• Leading role in complex troubleshooting cases, including 3rd party equipment and Multivendor Interfaces
• Responsible for meeting contracted response times.
• Responsible as technical customer contact
• Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery
• System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
• Participate in 24X7 Oncall Roster

Generic knowledge and activities

• Project management duties (e.g. planning of a subproject or special Care projects, technical manager substitute, managing subcontractors).
• Consultancy type of activities: Applies customer understanding in customer relationship building, opportunity identification
• Type testing in test bed and writing test cases based on feature requirements or functionalities
• Method of procedures for SW upgrades

Experience and Education

• Bachelor’s or Master’s degree, preferably from electrical engineering, communications engineering or physics.
• Good understanding of physical backgrounds and system architecture of Packet Optical systems
• 7+ years relevant experience
• Experiences in planning and setup of test beds for optical system verification

Professional Experience

• Advanced Knowledge of Optical Transport Network.
• Advanced Knowledge of DWDM technologies/product
• Advanced Knowledge of ROADM/DWDM, OTN, GMPLS, WSON, SDH, Ethernet Layer2 & Layer3, PTN/MPLS-TP technologies
• Advanced Knowledge of System testing
• Advanced foundation-knowledge in Network Management System and OAM concept
• Advanced DCN design and deployment skills for Optical Transport Network
• Advanced Skills of Information seeking
• Knowledge of Industry transport products (at least product theory and implementation)
• Basic Knowledge of Project Management
• Fluent English, both written and spoken

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Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.

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