CBSbutler
Job title:
Technical Team Manager
Company
CBSbutler
Job description
Technical Team ManagerJob type:PermTown/City:BracknellCounty:BerkshireSalary/Rate:Up to £48000.00 per annum + plus 3% bonusBusiness Sector:ITJob ref:CDI – 152917Post Date:June 26, 2025Job title: Technical Team ManagerLocation: BracknellSalary: £48k plus 3% bonusCandidates must be willing and eligible for SC clearance for this role.Job DescriptionThe Technical Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one’s IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. Self-study and training opportunities are available for upskilling in specific technologies related to the role.The position involves working with an on-site team supporting customers at various locations within the UK. This technical role requires liaising with key stakeholders to provide guidance and support.Key Responsibilities:
- Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests.
- Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards.
- Create and update processes and instructions for the team.
- Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager.
- Manage service management, performance/people management, communication, and recruitment activities.
- Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary.
Your Experience:Leadership experience with IT support and infrastructure knowledge, including:
- Virtualisation (VMWare/Horizon)
- Microsoft Server 2019
- CISCO/Juniper network devices
- Trellix/Trend
- Active Directory
- Exchange
- ITIL Processes
Desirable:
- Microsoft Windows 10
- SharePoint
- Linux
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.Your benefits:26 Days annual leave plus public holidays (3 flexible)Pension – Double matching contributions of up to 10%Life assuranceCompanywide incentive plansYour choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)Perks at work – employee discountsEmployee assistance programme / virtual GPIf you are interested in this role or wish to apply, please feel free to reply to this advert or call me on 01737 821029Many thanks,
Expected salary
£48000 per year
Location
Bracknell, Berkshire
Job date
Sat, 28 Jun 2025 01:34:01 GMT
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