Technical Team Manager

Job title:

Technical Team Manager

Company

CBSbutler

Job description

Technical Team ManagerJob type:PermTown/City:BracknellCounty:BerkshireSalary/Rate:Up to £48000.00 per annum + plus 3% bonusBusiness Sector:ITJob ref:CDI – 152917Post Date:June 26, 2025Job title: Technical Team ManagerLocation: BracknellSalary: £48k plus 3% bonusCandidates must be willing and eligible for SC clearance for this role.Job DescriptionThe Technical Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one’s IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. Self-study and training opportunities are available for upskilling in specific technologies related to the role.The position involves working with an on-site team supporting customers at various locations within the UK. This technical role requires liaising with key stakeholders to provide guidance and support.Key Responsibilities:

• Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests.
• Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards.
• Create and update processes and instructions for the team.
• Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager.
• Manage service management, performance/people management, communication, and recruitment activities.
• Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary.

Your Experience:Leadership experience with IT support and infrastructure knowledge, including:

• Virtualisation (VMWare/Horizon)
• Microsoft Server 2019
• CISCO/Juniper network devices
• Trellix/Trend
• Active Directory
• Exchange
• ITIL Processes

Desirable:

• Microsoft Windows 10
• SharePoint
• Linux

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.Your benefits:26 Days annual leave plus public holidays (3 flexible)Pension – Double matching contributions of up to 10%Life assuranceCompanywide incentive plansYour choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)Perks at work – employee discountsEmployee assistance programme / virtual GPIf you are interested in this role or wish to apply, please feel free to reply to this advert or call me on 01737 821029Many thanks,

Expected salary

£48000 per year

Location

Bracknell, Berkshire

Job date

Sat, 28 Jun 2025 01:34:01 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.org) you saw this job posting.