Technology Manager

About the Role

The Global Alliance for Improved Nutrition (GAIN) is seeking a Technology Manager to lead with the service delivery and maintenance of our I.T. systems .This role will be offered on a 3 years’ fixed-term contract basis, subject to availability of funding.

You will be based in our New Delhi office which includes a significant programmatic team delivering GAIN work on the ground in India ; as well as several global roles. You will not be responsible for the India team’s IT support specifically. You can read about some of the work of the India team here :https://www.gainhealth.org/impact/countries/india

Reporting to the Head of IT, as Technology Manager you will be responsible for four main areas:

• I.T. environment and development
• Service delivery
• Data Protection and Security
• Information training and support

Key Responsibilities include:

• Identify priorities and initiatives, managing the overall investment on IT hardware and software, under the direction of the Head of IT so that costs are identified and managed, and investment achieves the planned outcomes
• Manage the day-to-day relationships with service suppliers to ensure high quality and cost-effective services
• Oversee and regularly review IT Support to ensure that excellent levels of IT Support are maintained
• Work with colleagues – in particular sponsors/owners of our systems – to identify areas for further automation of business processes
• Ensure effective IT/IS security, data protection technology, disaster recovery and business continuity capability are in place, tested periodically and evolve to give GAIN appropriate security

About You

You will have a demonstrable track record of maintaining and developing complex I.T. systems within an INGO or private sector setting. The ability to communicate and collaborate effectively with internal and external stakeholders will be of paramount importance, especially when handling contractors and the finalising of SLA’s (Service Level Agreements) and KPI’s (Key Performance Indicators).

You will be a strategic thinker with the ability to influence senior members of staff as well as those who are not I.T. savvy. The postholder will have excellent programming and technical skills coupled with the skill set to manage our infrastructure and licensing suite.

Willing and able to work in multicultural and multi-lingual environments. You will be highly flexible and willing to travel in challenging environments. In addition to this, you will have ability to manage and prioritise multiple tasks and work under pressure.

About our Offer

The starting salary on offer for this role is from (INR) 2,905,824 – (INR) 3,322,368 per annum (gross salary), depending on experience.

GAIN has a fair and competitive salary structure that allows for annual progression subject to good performance. In addition, GAIN offers a total of 37 days holiday per year (including annual leave, public holidays and additional office closure days), an attractive pension scheme and competitive insurance cover including health, travel and life assurance.

We are committed to the health of our staff, especially in these challenging times, and have developed a programme of wellbeing that includes flexible working, additional leave allowances, wellbeing days, mindfulness coaching and access to independent and confidential counselling.

GAIN also has a strong commitment to professional development. We will support you to grow in your career through both formal and informal training, and are committed to providing opportunities through internal recruitment, secondments and promotion. All of this is delivered in a supportive and collaborative environment.

About GAIN

The Global Alliance for Improved Nutrition (GAIN) is a Swiss-based foundation launched at the United Nations in 2002 to tackle the human suffering caused by malnutrition. Due to COVID19, conflict in Ukraine and climate change, malnutrition and hunger have worsened significantly since 2019, reversing a decade of progress. There is growing recognition that our food systems need to change if we are to reverse these trends.

GAIN’s Strategy aims to transform food systems to make healthier diets from sustainable food systems accessible to all people and especially those whose are most vulnerable to shocks. By 2027, we aim to improve the access of 1.5 billion people to nutritionally enhanced staple foods, improve the access of 25 million people to healthier diets, and support positive food system change in 10 countries.

This is bold and complex, and the only way to achieve this is to work together with partners including governments, businesses, and civil society at the country and global level. These goals, and the ways of achieving them, build on our twenty-year legacy of transforming people’s lives with improved nutrition through concerted action and effective policy change.

Our Working Culture and Environment

We provide a flexible working environment that includes a combination of home and office working opportunities through our global hybrid working policy. This encourages our staff to have a healthy work-life balance and increases staff motivation, enriches employee wellbeing, and improves performance and productivity.

All of our positions are based in one or more of GAIN’s designated offices as stated on our job advertisements. Successful candidates will be based in one of GAIN’s country offices and must have the existing right to live and work within a reasonably commutable distance of the relevant city / cities in which the role is advertised. Please note, that GAIN does not sponsor working visas and relocations.

GAIN reserves the right to withdraw an offer of employment for candidates who are considered to ineligible under the above conditions during or after the recruitment process.

Applicants must be currently based and have the existing right to live and work in the New Delhi, India region to be eligible to apply for this position.

This advert closes on 6th December 2024. Early applications are encouraged. GAIN reserves the right to close this advert early should we receive suitable candidates ahead of the closing date.

The Global Alliance for Improved Nutrition is committed to equality of opportunity and creating an inclusive environment where diversity is valued.

We are keen to reflect the diversity of our society at every level within our organisation and therefore welcome applications from talented and committed people from all backgrounds, representing the diverse societies we operate in.