Technology Open Source Implementation Manager

Please note that we are looking for a technology open source implementation manager who has direct experience with supply chain software.

Assignment Type: Full time; funding dependent and time-limited through September 30, 2025

Compensation: $2,100 to $2,500 USD per month

Application Requirements: Resume, completed application questions

About Americares:

Americares is a health-focused relief and development organization that saves lives and improves health for people affected by poverty or disaster. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies, and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.

Americares Values:

We create global community, treating people as they want to be treated.

We respond effectively and responsibly, putting plans into practice.

We embed ethics and equity in our work and workplace.

We are better together; partnership is at our core.

We ask and listen, to create sustainable solutions for a healthier tomorrow.

We commit to quality, growing and improving to ensure individuals and communities thrive.

About the position:

As part of an upcoming USAID Project, Open-Source Supply Chain Implementation Manager will deploy and customize the OpenBoxes software to manage inventory in Anera’s partner health clinics in the Gaza Strip, overseeing setup, installation, and design adjustments to meet local needs. This role will lead a Training of Trainers (ToT) program for Anera staff, empowering them to train pharmacists and facility staff on effective use of OpenBoxes for pharmaceutical management, logistics, and warehousing. Additionally, the Manager will establish a Community of Practice to provide ongoing support, share best practices, implement technical enhancements, and add a procurement module in OpenBoxes for robust supply chain management.

Key Outcomes:

In the first 90 days, the Manager will:

• Learn and live the Americares values.
• Complete all required new hire onboarding trainings.
• Finalize a detailed work plan for entire project/OpenBoxes deployment, including timelines for implementation milestones, and assess the need for consultants to support customization or training.
• Work with Anera to complete assessments at clinics to identify supply chain needs and finalize OpenBoxes customization for inventory, stock tracking, and procurement.
• Establish initial infrastructure for OpenBoxes with a focus on supporting supply chain functionalities.
• Deploy and test OpenBoxes in identified pilot clinics, ensuring core supply chain features are operational.
• Begin drafting SOPs for inventory management, stock movement, and procurement processes.

In the first 6 months, the Manager will:

• Complete pilot testing, refine supply chain processes in OpenBoxes, and integrate feedback.
• Implement a supply chain-focused Training of Trainers (ToT) program for Anera staff.
• Finalize IT setup in all clinics to support OpenBoxes’ supply chain operations.
• Finalize SOPs based on pilot feedback and integrate them into training materials.

In the first year, the Manager will:

• Complete deployment of OpenBoxes with supply chain functionalities across all identified clinics.
• Establish a Community of Practice for ongoing supply chain and openboxes support and collaboration among local NGOs.
• Roll out an additional procurement module for streamlined tendering and acquisition in OpenBoxes.
• Conduct a full evaluation of OpenBoxes’ impact on supply chain efficiency and performance in the clinics.

Duties and Responsibilities:

• Supply Chain and System Needs Assessment: Conduct a needs assessment across clinics to inform the customization and configuration of OpenBoxes, ensuring it meets inventory, procurement, and logistics requirements, including lot tracking, expiry management, and shipment tracking.
• System Setup and Customization: Oversee the setup, customization, and configuration of OpenBoxes to align with specific supply chain needs, ensuring smooth implementation for inventory control, stock tracking, and requisitions.
• Training and SOP Development: Develop and deliver a supply chain-focused Training of Trainers (ToT) program for Anera staff, alongside creating and testing SOPs for essential supply chain tasks like inventory audits, stock movement tracking, and vendor management.
• Performance Monitoring and Evaluation: Regularly evaluate OpenBoxes performance with a focus on key supply chain metrics—stock availability, order fulfillment, and inventory accuracy—to optimize clinic operations.
• Community of Practice and Stakeholder Coordination: Establish and lead a Community of Practice to support ongoing supply chain management, collaborating with NGOs on best practices, and coordinate with stakeholders to align on supply chain goals and resource needs.
• Actively model and contribute to Americares values, work culture and mission.
• Engage in and contribute to team spaces with openness, global competencies, and a growth mindset
• Other duties and responsibilities as assigned

Degrees and/or experience required for the role:

• B.S. in Computer Science, Supply Chain Management, or equivalent experience
• 1-2 years of network infrastructure experience
• 3-5 years of experience working with and/or managing servers

These competencies are required for the role:

• Technical Expertise in IT and Software Implementation: Proficiency in implementing and configuring software systems, with experience in open-source platforms and IT infrastructure setup. This includes customizing and troubleshooting software to meet specific project requirements, ensuring system stability and data security.
• Supply Chain Management Knowledge: Strong understanding of supply chain management principles, especially in inventory control, logistics, and procurement within healthcare or humanitarian settings.
• Project Management and Stakeholder Coordination: Strong skills in managing complex projects, timelines, and resources, with a focus on coordinating among multiple stakeholders, including local partners, NGOs, and donors.
• Training and Capacity Building: Ability to develop and deliver effective Training of Trainers (ToT) programs to build local staff capacity in using OpenBoxes.
• Analytical and Problem-Solving Skills: Strong analytical skills to assess supply chain challenges, interpret data, and implement improvements.
• Professional working level of English and Arabic and excellent writing skills

These competencies would be great to have, but are not required:

• Knowledge of Healthcare Supply Chain in Humanitarian Settings: Familiarity with supply chain challenges unique to healthcare and humanitarian contexts, such as cold chain management and handling of essential medicines.
• Previous work experience in Gaza
• Previous experience working with INGOs
• 2-3 years’ experience with supply chain software development experience

Additionally, our core competencies as an organization are:

• Ownership and results
• Communication
• Problem solving
• Equity and inclusion
• Teamwork and conflict resolution
• Leadership
• Prioritization
• Management
• Strategy and planning
• Decision making

We know not all applicants will demonstrate all the competencies we’re looking for, and that women and underrepresented groups tend to not apply unless they meet all the requirements. We encourage you to apply even if you do not check all the boxes above, and we look forward to reviewing your application holistically.

What you can expect, if you move forward in the recruitment process:

1. Interview with People and Talent (1 hour)
2. Technical interview (45 minutes)
3. Video interview with team (1 hour)
4. Reference check
5. Offer!
6. Background check and onboarding

Americares is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender expression, pregnancy or pregnancy-related condition, age, national origin, ancestry, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by law.

Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process.

To request a disability accommodation to participate in the job application or interview process, please contact us at [email protected].