Telecom Analyst

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest your talents in us, and we’ll return the compliment.

Job Description:

Ready for the next big challenge? Grow your career, and join our experienced global team, transforming the world of M&A software. Be part of the team behind the teams behind the deals. Work with the best. Be the best.

Datasite is the industry leader in technology solutions that enable mergers, acquisitions, initial public offerings, restructuring and other critical capital transactions in more than 170 countries. We provide the world’s leading investment banks, private equity firms, law firms and corporations with tools to simplify, streamline and accelerate the due diligence process, helping them close more deals, faster. We are a global team of high-energy, passionate people. We have strong individual voices, but we work as a team, bringing out the best in each other. We thrive under pressure and always keep the customer at the heart of everything we do.

Accountabilities

Position Summary: Provide support and work alongside the Telephony team to plan the future & Enhancements for our Telecom systems, to connect us internally, and externally with our clients.

Duties and Responsibilities:

To work along with the Senior Telecoms Analyst to help support, maintain and enhance our telecommunications technology. Provide access, hardware device options and telecom service and support. Works on integration initiatives that combine telecommunications technologies with other networking systems and communication/collaboration platforms. Develops strategies for telecom expansion within and between company facilities. Support our global Mobile contracts. Will have responsibility to support invoice payments for all telephony systems and maintain dashboards.

Additional Duties and Responsibilities 

• Some weekend work required.
• Some potential travel required.

Qualifications

Education: HS diploma required; Bachelor’s degree preferred.

Experience: 3+ years’ experience

Preferred Experience 

• Experience with Cloud based phone systems, including call center configurations and cross system designs.
• Working knowledge of 8×8 and Five9
• Experience with Zoom and Teams telephony integrations will be beneficial.
• Experience dealing with Global Telecoms for Mobile providers.
• Experience with telecom troubleshooting and Installations.
• Excellent verbal and written communication skills and strong customer service.
• Ability to work independently, as well as on a team.
• Strong organization, problem analysis, and problem-solving skills necessary.
• Knowledge of working on a global phone system.
• Knowledge of Networks, DNS, Servers, Security and telephony integrations with Prem-based devices
• Experience with VoIP traffic and QoS management.
• Experience managing telecom vendors.
• Experience with security aspects of telephony platforms.
• Candidates must be located in Central Standard Time or Eastern Standard Time

Physical Demands

Typical office environment which includes extended periods of time sitting or standing, working on a personal computer, typing, using a mouse, using a phone and participating in video conferences, etc.

As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.

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