Telecom Analyst

Business Unit:

Information Technology

Industry:

No Industry

Overview

Houlihan Lokey (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital markets, financial restructuring, and valuation. The firm serves corporations, institutions, and governments worldwide with offices in the United States, Europe, the Middle East, and the Asia-Pacific region. Independent advice and intellectual rigor are hallmarks of the firm’s commitment to client success across its advisory services. Houlihan Lokey is the No. 1 investment bank for all global mergers and acquisitions (M&A) transactions, the No. 1 M&A advisor for the past seven consecutive years in the U.S., the No. 1 global restructuring advisor for the past eight consecutive years, and the No. 1 global M&A fairness opinion advisor for the past 20 years, all based on number of transactions and according to data provided by Refinitiv. For more information, please visit www.hl.com.  

Scope

The ideal candidate for the Telecom Analyst position is passionate about providing exceptional support to HL employees and team members. They are dedicated to resolving technical issues promptly and efficiently, ensuring a smooth and productive experience for all users. This candidate possesses excellent communication and problem-solving skills, allowing them to address user inquiries, troubleshoot hardware and software problems, and provide clear and concise solutions. They are proactive individuals who take initiative in identifying and implementing improvements to enhance the communication management process.

In this Telecom Analyst role, you’ll provide comprehensive user support in all aspects of mobile communications environment. You’ll deliver assistance in person (when available), over the phone, and remotely. Support will extend across all Houlihan Lokey locations, collaborating with other IT support staff ensuring a seamless IT experience for our teams. 

Responsibilities 

• Mobile device orders and tracking – work with our vendors to order devices, track existing inventory, and assign assets to users.
• Set up corporate based Apple IDs for Houlihan Lokey users.
• Coordinate with local IT service desk personnel to issue devices and onboard users to the LeapXpert platform.
• Review reports and assist with tracking users who are not compliant with using their assigned communications device.
• Review and allocate monthly telecom invoices to ensure the charges are correct and charged to the correct entities.
• Provide in-person and remote support focused on mobile devices and the capture of off-channel communications.
• Provide end-user support for wireless connections involving MI-FI/Personal Hotspots, or WWAN network cards.
• Participate in regular staff meetings with other IT personnel and communicate any issues that concern other department members.
• Other duties as may be assigned.

Required Qualifications 

• Bachelor’s degree (B.A./B.S.) from a four-year college or university in a related discipline, plus two or more years directly related work experience and/or training; or five or more years directly related work experience and/or training; or an equivalent combination of education and experience.
• Thorough understanding and hands-on knowledge of hardware and software installation and problem resolution.
• Ability to carry out duties with a minimum of direction and supervision and be able to perform each essential task satisfactorily.
• Strong communications skills.

Preferred Requirements 

• Previous work experience in a financial institution environment is highly desirable.
• Previous work experience with Apple mobile devices, InTune, and Entra preferred.
• Strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist.
• Ability to interpret various instructions furnished in written, oral, diagram, and or schedule form.
• Multi-lingual fluency is a plus.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle and maneuver objects.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Compensation and Benefits

Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation. The firm’s good faith and reasonable estimate of the possible salary range for this role at the time of posting is:

$26.00-$29.00

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled.

Houlihan Lokey provides a competitive benefits package. Our current benefits offerings can be found here:

2025 Benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.

Read Full Description