Telecom Analyst

The work we do matters!

Hiring Agency:

Administrative Services – Agency 65

Location:

Lincoln, NE

Hiring Rate:

$17.498

Job Posting:

JR2025-00012835 Telecom Analyst (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:

Under administration direction, this position serves as a Telecom Analyst to the Office of the CIO Telecommunications Group. The technician oversees key functions within the agency as it related to phone ordering, troubleshooting, communications with other agencies.

This position is in office Monday through Friday 8am to 5pm and located at 501 South 14th Street, Lincoln, NE 68508.

Job duties

Under limited supervision this position will provide team and agency support by performing moderately complex and technical work to order and maintain telecom voice and wireless services for all State agencies. On a daily basis, this position will assist/advise State agencies and political subdivisions by reviewing, defining, analyzing and designing their telecommunications needs to make informed decisions regarding voice and wireless services and equipment. Installs, maintains, and/or modifies manual and computerized tracking/monitoring or evaluation processes or files for assigned programs or functions; monitors status of projects and/or costs/expenditures relating to these programs/functions; takes action to facilitate attainment of goals and deadlines. Provides end user support and training to internal and external customers regarding the software applications, business processes, and technical procedures used by the assigned department or division. Creates and updates operational and training manuals for internal and external users of department or division communications systems. Provides advice and consultation with lower-level clerical and technical support positions where decisions require the application of program knowledge to assist with processing activities; provides detailed responses to questions on program services, application procedures, or processing steps. Coordinates interagency, community relations, public relations, and general informational contacts and activities to promote public awareness of program-administrative functions or activities of the employing agency. Gives feedback on work processes/methods and participates in process improvement projects. May assist with training and guiding the work of others.

Requirements/Qualifications

Minimum Qualifications: Coursework/training or experience related to research, presentation, or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/ or technical support work, including use of computer software such as word processing, spreadsheets, and database management.

Preferred Qualifications: The successful candidate will need to demonstrate the ability to work with various pieces of telecommunications equipment as well as PC work & Data Entry, Mobile phone knowledge, ability to learn and grow technical skills.

Other: Regular and reliable attendance with excellent communication skills.

Knowledge, Skills and Abilities

The successful candidate will need to demonstrate the ability to work with various pieces of telecommunications equipment through documented telecommunications technical training or full-time work experience in a telecommunications environment.

Benefits

Look at what we have to offer! 

• 13 paid holidays 
• Vacation and sick leave that begin accruing immediately 
• Military leave 
• 156% (that’s not a typo!) state-matched retirement 
• Tuition reimbursement 
• Employee assistance program 
• 79% employer paid health insurance plans
• Dental and vision insurance plans 
• Employer-paid $20,000 life insurance policy 
• Public Service Loan Forgiveness Program (PSLF) through the Federal government 
• Wide variety and availability of career advancement as the largest and most diverse employer in the State 
• Opportunity to be part of meaningful work and make a difference through public service 
• Training and Development based on your career aspirations 
• Fun, inviting teammates 
• A safe and secure environment 

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub – Internal Apply app from your home landing page.

Read Full Description