Telecom Analyst

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Telecom Analysts manage the planning, installation, and maintenance of telecommunications and network equipment for warehouses, depots, contact centers, and corporate offices. They are responsible for planning, designing, organizing, and directing all operations with respect to installation, service, major moves, system upgrades, and adds and changes. Telecom Analysts participate and work with internal groups to define requirements and meet project needs, participate in contract negotiations, and activate/suspend service to devices as necessary. 

This position performs the tasks necessary to analyze, design, configure, implement and support Costco’s Wireless side of Telecom, with primary focus on Vendor, Account and Project Management. Successful candidates will have a working knowledge of Wireless services and Enterprise consumption of these services. The position will require working closely with business areas to develop detailed design and execution of strategic solutions.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

• Creates strategy and technology road-maps for voice services to meet business demands.
• Designs new interactive voice response (IVR) applications utilizing web services, databases, and other external applications.
• Designs new complex business rule routing applications.
• Designs and configures scalable telecommunication server infrastructure environments.
• Analyzes and provides validated reports on voice systems (in various systems)
• Analyzes, troubleshoots, and supports network voice infrastructure, IVR applications and components, and other external applications that provide recommendations for resolution of problem areas.
• Develops, utilizes, and provides feedback on telephonic scripts.
• Complies with information security policies and practices from both Costco and the industry at large.
• Monitors, updates, and evaluates services for the circuit database.
• Diagrams voice solutions, configurations, break/fix procedures, call flows, and routing designs
• Investigates, configures, and develops documentation of network voice infrastructure.
• Configures and installs telephony hardware and software.
• Acts as technical advisor, meeting with business units and senior operators to determine and select applications that meet business requirements.
• Analyzes business requirements and designs comprehensive cost-effective enterprise level solutions.
• Manages vendor relationships, makes decisions to ensure service level agreements are met, and provides feedback to trusted vendor partners.
• Creates and manages requests for proposals by gathering requirements, reviewing statements of work, approving contracts, awarding bids, and reconciling invoicing.
• Inspects and validates the work of network contractors performing telecommunications systems installation to ensure strict compliance to standards and specified design.
• Utilizes business knowledge and processes to assist users in developing and implementing process improvements.
• Leads system designs, implementations, and integrations, providing technical business case and return on investment (ROI) analysis.
• Participates in contract negotiations, changes, compliance, reviews, renewals, terminations, and also solicits ongoing value from the vendor.
• Monitors and tracks the usage of devices, compares usage with projections, and investigates discrepancies.
• Creates and maintains effective relationships with the business and information technology teams.
• Provides direction and/or guidance to customers, teams, and other support members regarding daily activities, project initiatives, deployment activities, and support issues.
• Provides and completes root cause analysis on systemic issues, often anticipating issues before they occur or before they grow, and uses this information to create and implement robust strategies to mitigate risk and provide resiliency. 
• Provides account management in service as an extension of a client’s team or project.
• Manages multiple diverse projects simultaneously.
• Negotiates, interprets and manages wireless carrier contracts.
• Analyzes and prepares annual cellular data budgets for US and Canada locations.
• Manages existing equipment inventory levels, inventory replenishment and the new equipment setup and implementation.
• Monitors monthly data consumption, identifying and implementing data adjustments as needed.
• Facilitates wireless data audits that assist in identifying and investigating excessive and fraudulent use.
• Assists with account support for warehouse managed accounts, providing the appropriate carrier portal permissions and account access.
• Presents to C-Level and Executive level management teams.
• Provides timely and detailed reporting on saving opportunities and best practices.
• Navigates multiple carrier portals for provisioning.
• Analyzes business requirements and designs comprehensive cost-effective enterprise level solutions.
• Acts as a technical advisor on Telecom owned or other groups’ projects and designs.
• Assists other Analysts and Management with developing long term, enterprise level planning around standards, and process.
• Stays informed of Costco as well as industry Information Security policy and practice.
• Responsible for special functions and duties as directed by management.

REQUIRED

• Experience developing new procedures for procuring devices and working with the deployment teams to ensure a smooth rollout of service to devices.
• Familiarity with telecom expense and contract management practices for carrier-based voice, data cellular services as well as telecom lifecycle vendor management.
• Strong understanding of Wireless Provider billing terminology, concepts and practices including services, taxes, fees, and contractual terms. 
• Ability to recognize usage/plan trends and work with carriers to adjust contracts to meet business needs.
• Excellent problem-solving, analytical, verbal and written communication skills, as well as having demonstrated ability to collaborate effectively with wireless providers and inspire action and problem resolution.
• Ability to effectively prioritize tasks and workload to ensure all deliverables and expectations are met or exceeded.
• Ability to adjust priorities in rapidly changing environments while maintaining a positive attitude. 
• Excellent verbal and written communication skills, ability to present complex ideas and designs to a variety of technical or non-technical stakeholders.
• Ability to provide effective onsite and remote support and troubleshooting 24X7.

Required Documents

• Cover Letter
• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: $85,000 – $110,000

We offer a comprehensive package of benefits including paid time off, health benefits – medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected]

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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