Telecom Analyst

Job Description

Infosys is seeking Telecom Analyst for Telecom Planning and Operation projects. This role requires close partnership and collaboration with teams involved in telecom Service Delivery lifecycle and Subject Matter Experts. Analyst needs to maintain best practices and coordinate with resources recognizing deadlines and quality of work requirements to successfully complete complex tasks and activities. This role requires close partnership and collaboration with Infosys and Client Management. This Candidate will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications:

• Candidate must be located within commuting distance of Tulsa, OK or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of experience in Information Technology.
• At least 2 years of experience with:
• IT/Telecom Operations and maintenance like Order Entry, Design, Offnet or Transport/IP in disconnect area.
• Testing and troubleshooting on layer 1 and Layer 2 of OSI model (Ethernet/SONET 1G, 10G, 100G, STM1-1/OC3, STM-4/OC12, STM-16/OC-48, E1/T1).
• Setup/Drive weekly/monthly review calls with management and clients for reviewing metrics, progress, and challenges.
• Designing, configuring, and maintaining secure and efficient network systems.
• Network Implementation, Optimization, Change Management, and Implementation
• Plan and install expansion gears. Upgrade existing equipment to meet current demands and propose additional equipment for future growth.
• High Level and Low level Design
• Ensure quality assurance on all disconnect procedures being performed correctly to mitigate human error outages and maintain overall disconnect cost optimization
• Provisioning and Troubleshooting on Multi-vendor environment
• Collaborate, support, and execute various disconnect projects to ensure timely disconnection for site decoms for clients.
• Perform RCA for missed metrics and implement improvement plan.
• Propose/Drive operational automation initiatives for optimizing Delivery cycle.
• Own and maintain client(s) technical documentation.
• Experience and desire to work in a Global delivery environment
• Must be able to work in 24×7 production support environment
• Participate in an on-call rotation for assigning/tracking work outside of normal business hours.
• All applicants authorized to work in the United States are encouraged to apply

Preferred Qualifications:

• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Auto req ID

128485BR

Role Designation

834ATCALUS Technology Analyst

State / Region / Province

North Carolina, Oklahoma, Texas

Country

USA

Interest Group

Infosys Limited

Role

Technology Analyst – US

Company

ITL USA

Work Location

Tulsa, OK

Domain

Networking, Telecom

Skillset

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External Job Title

Telecom Analyst

EEO/About Us

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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