Telecom Architect (TELUS Digital)

Who We Are

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

The company’s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.

Location & Flexibility

The Telecom Architect role is an integral part of our team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity based in St. Louis, MO. 

The Opportunity

We are seeking a Telecom Architect with extensive expertise in Order Management Systems (OSM), Unified Inventory Management (UIM), and Automated Service Activation (ASAP), along with Java and Microservices. The ideal candidate will have a deep understanding of telecom billing systems such as CSG and Amdocs and a proven track record of designing and implementing large-scale enterprise applications.

Responsibilities

• Architect, develop, configure, and test Order Management Applications with a strong focus on Oracle OSM, UIM, and ASAP.
• Design and implement OSM cartridges using Oracle Design Studio on Eclipse IDE.
• Develop scalable and high-performing Java-based Microservices for telecom applications.
• Build and optimize telecom billing integrations (CSG, Amdocs) within enterprise environments.
• Leverage XML technologies (XQUERY, XPATH, XSLT) for data transformation and service orchestration.
• Implement and maintain Java web services (SOAP, WSDL, RESTful APIs) to ensure seamless system
• communication.
• Work with Oracle databases (11g/12c, PL/SQL) for backend data management and integration.
• Apply Object-Oriented Programming (OOP) best practices to develop robust and maintainable solutions.
• Utilize DevOps processes, CI/CD pipelines, and automation tools (ANT, Maven, Jenkins) to streamline deployment and testing.
• Drive technical thought leadership, providing guidance across multiple applications and business units.
• Ensure adherence to software development methodologies and governance standards.
• Evaluate and recommend cloud adoption strategies (Oracle Cloud, AWS).

Qualifications

• 12+ years of experience in architecting, developing, and testing Order Management Applications.
• Expertise in Oracle OSM, including cartridge design, admin tools, and integration strategies.
• Strong Java and J2EE background, including experience with MDB, Kafka.
• Proficiency in XML technologies (XQUERY, XPATH, XSLT).
• Extensive experience with Oracle databases (PL/SQL, database communication).
• Hands-on experience in telecom billing systems (CSG, Amdocs).
• 8+ years of experience with software development methodologies (Agile, Waterfall).
• 4+ years of experience with build automation and testing tools (ANT, Maven, Jenkins, SoapUI, JUnit).
• Experience with Oracle Reference and productized BSS/OSS solutions (RODOD, RSDOD).
• Proven ability to architect large and complex enterprise applications.
• Strong leadership in technical strategy and governance.

Bonus Points

• Experience with cloud platforms (Oracle Cloud, AWS).
• Familiarity with DevOps methodologies and CI/CD best practices.
• Strong analytical and problem-solving skills with a strategic mindset.

Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset.

Why TELUS Digital?

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

What We’ll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. In addition, TELUS Digital offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually, or a combination of both, based on the role’s requirements
• Generous company-matched retirement and share purchase programs
• Opportunity to give back to communities in which we work, live, and serve
• Career growth and learning & development opportunities to develop your skills
• And much more

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits. Compensation details listed in this posting reflect the base annual salary only, and do not include bonus. 

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Annual Base Salary Range

$124,800—$156,000 USD

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