Telecom Attend in Berwyn, Illinois

Employment Type:

Full time

Shift:

Day Shift

Description:

At Loyola, we know you’re more than your job. We see you and all your potential. That’s why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family.

• Benefits from Day One

• Daily Pay

• Career Development

• Tuition Reimbursement

• On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)

• Referral Rewards

Loyola University Medical Center is seeking a dedicated Telecom Attendant to join our team. This role is vital for ensuring seamless communication across our facility. Reporting to the Telecommunications Manager, the Telecom Attendant is responsible for:

Key Responsibilities:

• Call Management:

• Receive and transfer incoming calls to the appropriate extensions.

• Monitor and assist with outgoing calls for patients, visitors, and hospital personnel experiencing difficulties.

• Answering Service:

• Provide computerized answering services for clients and handle calls in their absence.

• Take and relay messages, logging all calls received by the answering service.

• Keep software information updated and current.

• Paging and Announcements:

• Page appropriate individuals and transfer calls according to instructions.

• Page over the loudspeaker system when necessary, maintaining a daily log of all overhead pages.

• Page “Emergency Codes” to indicate emergency situations throughout the hospital.

• Schedule Management:

• Receive on-call schedules from various departments and physicians, relaying appropriate information upon request.

• Security Coordination:

• Contact Security via radios and direct them to various hospital areas in response to problem situations reported to Telecommunications.

• Record Maintenance:

• Maintain up-to-date records of physicians’ office addresses and phone numbers.

• Maintain current contact information for hospital management personnel.

• Safety and Compliance:

• Evaluate environmental safety and ensure compliance with National Patient Safety Goals.

• Stay informed of developments in the field through Healthstream assignments, workshops, and pertinent literature.

• Shift Rotation:

• Be willing to rotate to any shift as required.

• Adherence to Standards:

• Conform to established Standards of Behavior and perform other duties as assigned.

Qualifications:

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks efficiently.

• Strong organizational skills and attention to detail.

• Flexibility to work various shifts.

• Commitment to maintaining confidentiality and professionalism.

• Completion of a High School Diploma or its equivalent

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran