Employment Type:

Part time

Shift:

Evening Shift

Description:

Position Purpose: 

Receives and answers incoming calls, ascertains caller’s needs, transfers calls accordingly and/or takes message for appropriate office or providers. Provides high-level customer service for MercyOne Northeast Iowa. Adheres to MercyOne’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of MercyOne.

What you will Do: 

• Receives incoming calls for MercyOne Cedar Falls, Oelwein, and Waterloo.
• Provides customer service.
• Assists offices in handling large volume of calls via answering service.
• Responds to emergency/stat calls and panic alarms.
• Responds urgently to fire system alarms, boiler alarms, generator alarms, med gas alarms, weather radio and door alarms.
• Trains, masters, and maintains competency of Amtelco Infinity system.
• Adheres to all safety, infection control and colleague health policies and procedures.

Hours/Schedule: 

.5 FTE; 40 hours per bi-weekly pay period; will include a weekend and holiday rotation.

Minimum Qualifications: 

• High School or Equivalent (GED).
• Minimum 2 years customer service/phone experience strongly preferred.
• Experience with medical terminology or in a medical setting preferred.
• Ability to speak clearly and communicate effectively with diverse groups of people.
• Excellent telephone and customer service skills.
• Ability to comprehend and follow detailed instructions.
• Ability to work with a large degree of independence.

Position Highlights and Benefits 

We care about your well-being, both physical and mental, which is why our benefit package includes: 

• Wellness programs
• Personalized health, dental, and vision plans.
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

Ministry/Facility Information: 

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: 

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. 

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. 

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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