Main Responsibilities

• Work closely with many project managers on large scale and volume enterprise deployments to meet customer’s unique requirements.
• Work with customers to obtain up-to-date and accurate information before placing orders.
• Perform Move, Change, Delete, and approve orders in TEM systems before placing an official order to Telecom carriers.
• Track, update and communicate all changes to MACD orders to the necessary parties
• Develop project schedules, plans, and processes
• Manage schedule changes related to construction
• Communicate install dates and orders to the necessary parties for access to facilities
• Collaborate with the network team on service installations and service impacting issues
• Investigate billing related issues and solve disputes
• Create and distribute reports to various groups
• Participate in the analysis of service-related trending and develop plans to address systemic or carrier-related issues
• Schedule and participate in weekly status calls with clients, fellow teammates, and carrier providers.
• Ownership and coordination with network team, cross-functional teams, and carriers to schedule installations, circuit activations and testing.
• Big picture view on whole new circuit deployments to ensure Claire’s business requirements are met, carrier escalation processes documented and communicated to network and other functional teams that require the escalation process to perform their daily jobs.
• Project management of multiple orders simultaneously with a high level of detail, accuracy and quality.

Manage and maintain an inventory of active transport services and telecom inventory records.

• Manage escalations and expedite with vendors to ensure timely service delivery.
• Ability and courage to prioritize deadlines and openly initiate communications with management team if deadlines appear to be at risk.
• Perform other duties and responsibilities, as assigned
• Must have problem solving skills and the ability to multitask
• Ability to work under pressure and at a huge volume and fast-paced environment

Essential Criteria

5+ years’ experience with telecom billing

Passionate about customer service

Positive can-do attitude

Strong oral and written communication skills

Strong organization and problem-solving skills

Microsoft Office proficiency required (Excel skills)

Strong understanding of basic Telecom services and terminology

Sense of urgency with the ability to work in a fast-paced and deadline-oriented environment

Able to prioritize multiple assignments

Time and project management skills

The ability to work independently

Detail orientated

• Bonus if you have experience with Tangoe*

Claire’s is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. 

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