Job Description

Senior Business Analyst with 8 – 12 years of experience of working in Telecom industry In the B2C and B2B domains
Ability to elicit, capture, analyze and document the business requirements, drive the workshops, understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process i.e. order to activate, service fulfilment & assurance, trouble to resolve processes.
Experience of Business Engagement, Stakeholder and Supplier Partner Management
Implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry it all out
Work closely with clients and internal teams to understand their business requirements.
Analyze functional requirements and constraints to develop optimal telecommunications solutions.
Manage and lead telecommunications projects from initiation to completion.
Ensure compliance with industry regulations and standards.
Willing to relocate to any Capgemini office location as per business demand

Primary Skills

Exposure to OSS/BSS, and functional areas such service fulfillment, billing, and customer care and good understanding of telecom value chain, markets, key technology as well as business trends, challenges in emerging vis-à-vis mature markets etc.
Knowledge of industry standards and frameworks (eTOM, SID, TM Forum).
Familiarity with cloud computing, virtualization, and DevOps practices.

Certification in OSS/BSS technologies, TMForum, TOGAF is a plus.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Direct client facing experience is mandatory and international onsite experience is an advantage

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