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Position Title: Public Service Administrator Opt 3
Agency : Department of Innovation and Technology
Closing Date/Time:
Salary: $7966-$11,759/Anticipated Monthly Starting Salary
Job Type: Salaried
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 40899
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Telecom Collaborative Services Administrator supporting the Enterprise Voice over Internet Protocol (VoIP) Service for DoIT. In this role you will support the Enterprise VoIP Service (including voice and contact center functionality including Bot integration and outbound dialing and texting campaigns), Web Conferencing Services and Video Conferencing Services for the DoIT Telecom Consultation and Procurement Unit in the Customer Service Center. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
30% Under general direction, serves as a Telecom Collaborative Services Administrator for the Department of Innovation & Technology (DoIT):
20% Acts as a technical consultant for the procurement of Telecommunications Collaborative Services and equipment making recommendations for product and service solutions:
15% Maintains system and performance documentation for the Enterprise VoIP service which includes Voice, Call Center, Webex, and Video services:
15% Serves as a liaison with vendors in the development, negotiation, and implementation of vendor contracts ensuring up-to-date contracts are in place:
5% Serves as an escalation point for Collaborative Services repair issues including diagnosing problem source and coordinating with internal organizational support and operations groups and/or with vendors to identify cause and implement appropriate corrective actions to resolve issues:
5% Participates in the development of methods and procedures and training programs to improve skill levels of staff associated with the CSC Enterprise and Collaborative products, services, and processes
5% Keeps abreast of new developments in the Information Technology (IT) field:
5% Performs other duties as required or assigned which are reasonably within the scop of duties enumerated above.
1. Requires knowledge, skill, and mental development equivalent to four (4) years of college.
2. Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in the fields of management information systems, data processing, or telecommunications.
1. Requires three (3) years of professional experience in telecommunications coordination, sales, installation, or repair.
2. Requires three (3) years of professional experience with Cisco VoIP and Collaborative services such as voice, video, and web conferencing.
1. Three (3) years of professional experience in telecommunications coordination, sales, installation, or repair.
2. Three (3) years of professional experience with Cisco VoIP and Collaborative services such as voice, video, and web conferencing.
3. Extensive knowledge of various voice, data, video, and/or wireless concepts and principles.
4. Extensive knowledge of advanced services including Bot integration, outbound dialing, or texting campaigns.
5. Ability to analyze and diagnose system issues and coordinate efforts to resolve.
6. Developed verbal and written communication skills to present information to others with clarity and precision.
7. Ability to maintain satisfactory working relationships with others.
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: Monday-Friday 8:30am-5:00pm
Work Location: 201 W Adams St, Springfield, Illinois, 62704-1874
Agency Contact:
Brittany Vespa
Email: Brittany.Vespa2@Illinois.gov
Posting Group: Leadership & Management
Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.
Statement of Economic Interests:
This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state’s IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Apply
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