Telecom Engineer

Overview

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you’ll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities

Position Purpose: 

We are seeking a motivated and skilled Junior Voice Engineer with experience in Microsoft 365 to join our team. The successful candidate will assist in the design, implementation, and maintenance of voice systems and Microsoft solutions. This role is ideal for someone looking to develop their expertise in both voice technologies and Microsoft 365 in a dynamic and supportive environment.

Primary duties will include: 

• Assist in the installation, configuration, and maintenance of voice and AV systems, including Unified Communications Manager (CUCM), Speakerbus, Cloud9, Five9, Cisco AV and IP phones.
• Conduct routine testing and troubleshooting of voice systems to ensure optimal performance and reliability.
• Provide technical support and assistance to end-users regarding voice solutions and Microsoft 365 applications.
• Assist in the administration and support of Microsoft 365 services, including Exchange online, Teams, and SharePoint.
• Manage team incidents and service requests, creating and maintaining knowledge base articles for support processes and procedures for the IT team.
• Liaise with vendors for procurement and support.

Qualifications

To land this role you will need:

• Understanding of voice systems and network protocols.
• Experience with Cisco telephony solutions and related hardware.
• Experience with Cisco AV solutions.
• Experience with Microsoft 365 administration and support.
• Experience with Microsoft 365 services and applications. (Exchange Online, SharePoint Online and MS Teams)

What makes you stand out: 

• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Willingness to learn and adapt to new technologies and methodologies.
• Ability to work independently and as part of a team.

Education / Certification Requirements: 

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Associate Collaboration (CCNA Collaboration) is a plus.
• Microsoft 365 Certified: Fundamentals or Microsoft 365 Certified: Modern Desktop Administrator Associate is a plus.

Working environment:

• Hybrid (3 days in Office)
• Travel requirements (Up to 20%)

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