Telecom Engineer 2 Job Details

Location:

Erickson Senior Living

Erickson Senior Living, headquartered in Baltimore, Maryland, is a national provider of senior living and health care with campuses in 11 states—and growing. We develop and manage senior living communities and health services across the country and achieve industry–leading results in customer satisfaction, high occupancy, and positive health outcomes.

As a Telecom Engineer 2 at Erickson Senior Living based in the Baltimore area, you will help lead the administration and performance of our enterprise-wide voice, video, and collaboration systems. You will be responsible for maintaining high availability, supporting network hardware, and delivering proactive monitoring, analysis, and support across our 22+ communities and corporate operations.

In this role, you will collaborate with internal teams and vendors to ensure the reliability and scalability of our telecommunications infrastructure. You’ll also contribute to strategy, help standardize procedures, and respond to issues and incidents, all while helping us stay at the forefront of communication technologies.

This position is hybrid, allowing for virtual work with expected onsite days and occasional travel to our communities as needed.

We’re looking for a Telecom Engineer with experience…

• Supporting and managing voice, video, and collaboration platforms, including Cisco Unified Communications
• Administering Webex suite of services to include Contact Center and Control Hub
• Managing analog voice gateways, ATAs, and video conference room equipment
• Managing SIP trunks, T1 PRIs, analog lines (FXO/FXS), and other telecom network protocols
• Monitoring and testing telecom network performance and analyzing statistics and logs
• Prioritizing and resolving telecom incidents and service requests
• Collaborating with IT networking, server, and application teams
• Using protocols such as SIP, PSTN, MGCP, and H.323 for VoIP and video
• Researching and recommending improvements, upgrades, and security solutions

Core Competencies:

• Strong communication and analysis skills
• Problem-solving with empathy and technical precision
• Ability to manage shifting priorities independently
• Passion for continuous learning and knowledge sharing
• Participation in on-call and operational support rotation

Requirements:

• Minimum 5 years of experience in a telecom or unified communications environment
• Cisco certifications (such as CCNA, CCNP, or CCVP) strongly preferred
• Proficiency with Cisco platforms and enterprise telecom systems

Compensation:

$85,00.000 – $105,000.00 annually, plus eligibility for an annual bonus

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• On-site employee health and wellness centers
• Paid sick, personal leave, and vacation
• 401(k) with contribution opportunities
• Tuition reimbursement
• Career growth opportunities

Erickson Senior Living is continuously growing. Our IT Department plays a vital role in supporting our residents and employees with reliable, modern technologies. We’ve been named a best place to work by ComputerWorld magazine every year for over a decade. With over 200 IT professionals, we invite you to join our award-winning team.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment.

Headquartered in Baltimore, Maryland, Erickson Senior Living is one of the country’s largest and most respected providers of senior living and health care with a growing, national network of communities. We help people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you’ll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

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