Telecom Engineer II

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Job Summary:

The Telecom Engineer 2 is responsible for the installation, problem diagnosis, repair and maintenance of a full range of telecommunication equipment encompassing analog, digital, VOIP and SIP technologies. Communicates with end users to determine needs and schedule work. Assist with the deployment and maintenance of service level agreements with appropriate reporting and documentation of support calls.

Core Responsibilities and Essential Functions:

Performs day to day break/fix task across the enterprise

• Troubleshoot and repair of the telephone system
• Troubleshoot and repair of the wireless telephones
• Troubleshoot and repair of various systems associated with Telecom

Perform Adds/Moves/Changes

• Make changes to databases involving Telecom equipment
• Relocate Telecom devices and systems as required
• Coordinate and interact with customers to schedule and complete required task

Updates and completes documentation as required

• Works in ticketing system to track and completed job task
• Document changes in the environment
• Communicate with Team members any changes or issues

Performs maintenance/ upgrades on Telecom systems as needed

• Perform routine maintenance /reboots on Voicemail system
• Assist with upgrades and patching of various Telecom systems (Call recording, wireless phones, CMS, etc)

Performs additional duties as assigned

• On call responsibilities
• Coordinating and working with vendors on projects or issues
• Various task as required.

Performs other duties as assigned

Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• Format Error Bachelors Information Technology-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Cisco/Avaya/SIP/VOIP certifications Upon Hire Preferred

Required Minimum Experience:

Minimum 5 years experience working with voice communications equipment Required

Required Minimum Skills:

Knowledge and experience with voice and data cabling systems. Understanding of network operations and infrastructure.

Ability to read, write and follow written and oral instructions.

Data entry skills necessary to complete support call system reports.

Ability to configure and develop project requests.

Possess analytical skills and be familiar with methods of problem solving.

Public relations skills necessary to communicate effectively in a courteous, professional and tactful manner. Must be able to accept responsibility, manage authority and function independently of constant supervision.

Preferred Knowledge and experience with wireless, Voicemail, CDR, and Avaya or Cisco systems Computer/data entry experience.

Ability to communicate with various members of the healthcare team.

Ability to use EXCEL, Word and have basic computer operational knowledge.

Epic and 3M experience preferred.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Read Full Description