Telecom Engineer II – FT – Days – IS Technical Services @ MV

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

1

Scheduled Bi-Weekly Hours

80

Work Shift

Day: 8 hours

Job Description

The Telecomm Engineer II is a member of the Telecom Group within Technical Services. Responsible for planning, engineering, installing, monitoring, troubleshooting, diagnosing, and resolving complex problems associated with the business critical telecom infrastructure within a 24x7x365 high-availability healthcare environment. Consults with the Infrastructure Supervisor on complex telecom related issues. Responsibilities include design, forecasting, deployment, documentation, capacity management, updates, and other ongoing daily management of the telecom infrastructure and end-user devices. Conducts tests of telecom redundancy, resilience, and failover of network elements in cooperation with the Network Group to ensure up-time standards are fully achieved. Handles day-to-day adds, moves, and changes as requested by customers. Interfaces with the local telecom provider for the installation and management of services, and troubleshooting issues. Consults with customers and implements solutions to meet their needs. Provides training for users on phone and voicemail systems as required. Daily interaction with Network Engineers, Server Engineers, and other members of Technical Services on the day-to-day operations and projects that depend on telecom connectivity and services. Mentoring, project management, excellent troubleshooting and communication skills are required for success. Will be required to provide 24×7 on-call rotation with some evening and weekend work required as necessary. QualificationsMinimum Qualifications ? 1. Bachelor’s degree in Information Technology, Computer Science, or related field AND four years relevant telecom work experience within healthcare or other 24/7 high-availability environment.OREight years relevant telecom work experience with at least two years experience being within healthcare or other 24/7 high-availability environment2. Experience in regular management of call managers, contact centers, and voicemail systems.3. Experience in handling telecom device adds, moves, and changes.4. Demonstrated knowledge of telecom operations, including hardware and software, interfaces and transmission signaling, cabling structures, and wiring standards.5. Demonstrated knowledge of telephone configuration and installation, including ACD queue reporting, and call detail reporting systems.6. Demonstrated documentation experience. Proficiency in Microsoft Excel and Visio.7. Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.8. Ability to build organizational partnerships with others, and be able to negotiate and build consensus.9. Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.10. Demonstrated resourcefulness, initiative, and analytical abilities.11. Must be able to work varied shifts and/or additional hours.12. Ability to read, write, hear, and verbally communicate in English to the degree required to perform the job.Preferred Qualifications ? 13. Experience with Cisco VoIP.14. Successful completion of additional related certification such as CCIE, etc. License/Certification/Registration Requirements1. Successful completion of Cisco CCNA, CCNP, or other comparable voice certification. Must present evidence of certification.2. Valid California driver’s license.

Salary Range:

$52.88 – $79.32 USD Hourly

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Light Work – Walking or standing up to 49% of shift, duties require standard movement, may occasionally lift up to 20 lbs. – (Physical Requirements-United States of America)

An Equal Opportunity Employer:

El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

Read Full Description