Telecom Engineer MDM

Telecom Engineer MDM

Hiring Department: Information Services

Location: Chicago, IL USA

Requisition ID: 1025835

Salary: $90,000-$100,000-commensurate with experience 

Posting Close Date: 7/9/2024

About UI Health:

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Position Summary

Telecom is comprised of, but not limited to, Voice, Video, and Tele-Health. Responsible for the daily maintenance and troubleshooting of the telecom infrastructure and hardware and applications. Assists in the research, configuration and implementation of network infrastructure technologies and equipment as required. Provides level 2 technical support 24×7. Assists in developing the specifications and standards for all telecom equipment and technologies.

Duties & Responsibilities

Responsible for the daily maintenance and troubleshooting of the telecom applications, infrastructure and various technologies using management and analytical tools.

Provide Tier I/Tier II support to troubleshoot and correct technology and equipment related production issues with VoIP, video and other telecom systems.

Install, configure and maintain VoIP endpoints. (i.e. IP Phones, Analog Voice Gateways).

Administer and provision users in CISCO VoIP applications. (i.e. Communications Manager, Unity Connection, Contact Center Express, and IM & Presence).

Administer and provision users in the call accounting and recording systems. Capable of running reports and dashboards.

Manage, create and maintain mobile device policies using Citrix MDM Management Platform.

Manage, configure, and deploy electronic tablets and other mobile devices.

Activation and deactivation of data jacks.

Upload, update, maintain, and delete iOS apps.

Upload, update, and maintain Ground Control mobile apps.

Test and QA new iOS – Manage deployment process and schedule.

Test and QA new Ground Control Launchpad software – Manage deployment process and schedule.

Test and QA new firmware for Datamation Docking Stations.

Manage users and ensure user data is accurate in the MDM.

Manage devices and ensure user data is accurate in Ground Control.

Create, update, and maintain workflows and automation rules in Ground Control.

Create, configure, and maintain security policies on the MDM and maintain enforcement.

Understand MDM and Ground Control reporting capabilities and provide reports as needed or requested.

Create, update, and maintain users and device owners in the MDM.

Assess MDM capabilities and provide recommendations on optimization and usage.

Provide hardware and software support for Apple iPad and iPhone devices.

Provide hardware and software support for Datamation Docking stations.

Works with customers to resolve technical issues related to managed iPads and iPhones.

Perform data, speed, and App usage analysis on company deployed mobile devices.

Work with Education team to create user documentation (Tips, tricks, FAQs) as new features and Apps are deployed.

Maintain the Apple DEP and VPP accounts.

Maintain SLA’s and customer response to issues tracked in Service Now.

Willingness to work beyond core business hours, if necessary to minimize business interruption.

Assist in development of telecom specifications and standards.

Perform other related duties and participate in special projects as assigned.

On Call 24×7 operational support.

Minimum Qualifications

1. Bachelor Degree – – Computer Science, Engineering, Information Systems Management, related information management field or a clinical area of study.
2. Minimum of one (1) year professional level IT experience within Infrastructure & Network Engineering which includes; Demonstrated experience in design planning, building/implementation of communication networks (LAN/WAN/VPN/VoIP/Wireless, Switching, Routing, and Video) that support high performance voice, data, video and wireless network services and network infrastructure using network management and analytical tools or related Clinical Experience.

Preferred Qualifications

• A Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering or related field is preferred or equivalent work experience.
• A minimum of 1 year experience supporting and maintaining a telecom infrastructure preferred. Production deployment experience with IP telephony, call centers, SIP, PRI, video systems and e911 is preferred.
• Cisco Certification (CCNA Voice or CCNP Voice) or equivalent work experience a plus

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification, and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts, and diplomas within the document section of your online application.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e., resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above-mentioned requirements must be submitted no later than 7/9/2024.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application, you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. All full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition, we offer tuition waivers for employees and dependents. Go to https://www.hr.uillinois.edu/benefits for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

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