Telecom Engineer – Remote

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker’s Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.

OVERVIEW:

As a Contact Center & Telecommunications Engineer at TeamHealth you will part of a team responsible for providing smart solutions and high performance of telecom systems: Genesys Cloud CX.

The ideal candidate must have a minimum of 5 years of hands-on experience with Contact Center/IVR/ACD technologies, preferably with Genesys Cloud CX. Candidate must be a team player who can be involved in project implementation, operation, and optimization of technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, implement, and maintain telecommunications systems, including Genesys Cloud CX
• Configure and optimize Genesys Cloud CX to meet business requirements
• Monitor and troubleshoot telecommunications systems to ensure high availability and performance
• Collaborate with IT and business teams to integrate telecommunications solutions with other systems
• Provide technical support and training to trainers
• Develop and maintain documentation for telecommunications systems and processes
• Stay updated with the latest industry trends and technologies to ensure the company’s telecommunications infrastructure remains current and effective, including the use of AI to increase call center productivity
• Provide 7x24x365 on-call support on a rotating basis

Job Requirements:

QUALIFICATIONS / EXPERIENCE:

• Minimum of 5 years of experience in telecommunications engineering
• Previous experience with Genesys Cloud CX highly preferred
• Strong understanding of telecommunications systems and protocols
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Relevant certifications (e.g., Genesys Certified Professional) are a plus.
• Experience supporting RightFax is a plus
• Experience with VoIP, SIP, and other telecommunication technologies
• Familiarity with network infrastructure and security
• Project management experience
• Preferred Skills:
• Genesys Architect
• Genesys API
• Genesys Data Actions
• Telecom number porting process

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