Telecom Expense Analyst

Company Details

Company URL: https://www.berkleytechnologyservices.com/

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible. 

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond. 

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future — leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you’d never known existed. Come join us as we push forward into the future of industry leading technological solutions. 

Berkley Technology Services: Right Team, Right Technology, Simple and Secure. 

Responsibilities

The Telecom Expense Analyst will be responsible for managing the telecom billing process, contract rate analysis, vendor relationship management and ensure that expenses match telecom services that are in use; as well as being in compliance with carrier contract rates and commitments. In addition, this person will be responsible for handling/tracking new circuit orders and requests to turn down services.

This person will manage and drive process and quality improvements in network inventory circuit costs and billing processes, as well as mobility services. In this key financial and expense management role; this individual will control telecom expense process management and inventory control, accounting/audit/compliance transactions and new initiatives around TEM (Telecom Expense Management) systems. In this role; the Manager will develop reporting tools to identify cost savings, issues/opportunities and forecast future expenses. This person will be involved with contract reviews and negotiations for telecommunications services.

• Maintain telecom vendor relationships (AT&T, Lumen, Comcast and others).
• Improve processes to add value to the telecom billing/expense management process.
• Responsible for auditing/approving telecommunication service provider invoices in an accurate and timely basis. Handles the resolution of billing discrepancies to assure corrections and credits are applied.
• Partners with Collaboration, Network Engineering, Procurement and Finance to address service orders and billing issues. Work with these teams to improve operational procedures and controls.
• Monitor service level agreements which include availability, billing accuracy, renewal terms, disconnects, term liabilities and vendor account/circuit audits.
• Manage the telecommunication carrier receivables process, as well as identify and execute dispute and relationship management strategies.
• Ensure proper accounting of expenses, reconcile payments and credits and perform research into any outstanding balances.
• Investigate unusual charge trends, determine corrective action and partner with the Network Engineering/Collaboration teams and/or telecom provider to implement corrections.
• Prepare monthly/quarterly reports to address trends and variances to run rates.
• Identify and implement automation processes and billing audit improvements to increase the accuracy of billing.
• Develop reporting that allow BTS to analyze actuals against forecasted telecom expenses.
• Work with telecom carrier’s stewardship teams to resolve and/or escalate performance issues and improve process flows. This includes handling new circuit orders, as well as decommissioning circuits.
• Manage agreements with telecom carriers using performance metrics, KPI’s and quality reviews.
• Work with wireless carriers to procure new devices including cell phones, MiFi devices, and tablets; manage wireless data pools.

Qualifications

• Minimum of 1-3 years of experience in Telecommunications Cost/Expense Management required.
• Experience with a telecom carrier/Telecom Expense Management firm is preferred.
• Experience working with Telecom Expense Management systems is preferred.
• Advanced knowledge of Excel, Access, Word and PowerPoint.
• Experience working with accounting and financial rules that govern telecommunications billing practices.
• Strong communication, leadership, mentoring/development and strategic planning skills.
• Excellent problem-solving and analytical skills with a proven track record of working independently, as well as within a team environment.
• Bachelor’s Degree in Business Admin, MIS, or related field, or a combination of education and experience

Behavioral Core Competencies

• Active Learning
• Personal Ownership
• Customer Service Oriented
• Managing Information
• Operational Effectiveness
• Self-Starter

The Company is an equal employment opportunity employer. 

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