Telecom Expense Management Analyst

We are Progress (Nasdaq: PRGS) – the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. 

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Telecom Expense Management Analyst and help us do what we do best: propelling business forward.

We are seeking a Telecom Expense Management Analyst to join our Communication Services team. This role is vital for optimizing telecom expenses, managing vendor relationships, and ensuring accurate billing processes, contributing to the overall efficiency and cost-effectiveness of our telecom operations.

In this role, you will: 

• Circuits:
• Manage all types of circuits, including WAN, Dark Fiber, Internet, and Voice.
• Oversee the process of new circuit orders, disconnects, upgrades, and suspensions due to non-payment.
• Handle reinstatements, rate plan changes, and conduct thorough analysis to ensure cost efficiency.
• Facilitate number porting and logistics for provisioning services.
• Support Procurement with vendor selection by providing technical insight.
• Review relevant documents, organize onsite vendor visits, and coordinate timeslots with landlords.
• Disputes:
• Manage all billing disputes, including variations from contractual rates, unauthorized or third-party charges, duplicate billing, disconnected services, and early termination fees.
• Track disputes to resolution, ensuring all issues are addressed in a timely manner.
• Support:
• Manage incidents and escalations related to telecom services.
• Open cases with vendors as needed, whether related to billing issues or informational requests.
• Invoices:
• Process and validate telecom invoices, ensuring accuracy before approving for payment.
• Research and resolve past due balances, late fees, and disconnect notices.
• Collaborate with Accounts Payable (AP) to determine payment status and maintain clear communication with vendors regarding outstanding balances.
• Inventory:
• Maintain a detailed inventory of all services, circuits, and network devices.
• Ensure web portals are kept up to date and that proper permissions are assigned.
• Track asset movement, monitor End of Life (EOL) and End of Support (EOS) statuses, and provide asset-related reports to internal teams such as Finance.
• Ensure vendors have necessary lists of devices for support services.
• Registrars:
• Maintain up-to-date information with telecom registrars such as ARIN, RIPE, and others, ensuring compliance and accurate record-keeping.
• Contract Management:
• Assist Procurement with vendor selection, contract negotiations, and renewals, focusing on the technical aspects of telecom agreements.
• Provide technical input during contract negotiations to ensure terms meet business requirements and align with the organization’s goals.

Your background: 

• Bachelor’s degree in Telecommunications, Business, or a related field preferred.
• 2-4 years of experience in Telecom Expense Management, Telecom Operations, or a similar role.
• Basic understanding of telecom circuits (WAN, Dark Fiber, Internet, Voice) and telecom services.
• Experience with billing processes, invoice validation, and handling disputes.
• Familiarity with maintaining telecom inventories and tracking assets.
• Some experience assisting with vendor selection and managing telecom contracts.
• Knowledge of Telecom Expense Management (TEM) platforms or similar systems.
• Good English communication skills, both verbal and written.
• Ability to collaborate effectively with internal teams and external vendors.
• Strong organizational skills and attention to detail.

If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: 

Compensation 

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment

Vacation, Family, and Health 

• 30 days paid annual vacation
• An extra day off for your birthday
• 2 additional days off for volunteering
• Premium healthcare and dental care coverage
• Additional pension insurance
• Well-equipped gym on-site
• Co-funded Multisport card
• Daycare Center for your little ones onsite
• Flexible working hours and work-from-home allowance
• Free underground parking with a designated space for bikes and electric scooters

Apply now! 

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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