Telecom Field Operations Technician

Telecom Field Operations Technician

JOB SUMMARY

The Telecom Field Operations Technician is responsible for the installation, maintenance (reactive, preventative, and scheduled) and project support of the Southern Company’s voice, data and telecommunications transport networks. These networks include digital microwave, fiber optics, LANs (local area networks), and voice and data wireless systems. These systems are installed, maintained and repaired in accordance with established standards, service levels, operational processes and applicable work agreements.

JOB REQUIREMENTS 

• Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in electronics is required.
• Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in telecommunications is preferred.
• Understanding of the various topologies, e.g. telecommunications (microwave and/or fiber), wireless, data and voice networks and how they interface with each other
• Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications (microwave and/or fiber) systems and ancillary equipment (e.g., alarm systems, DC systems).
• Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.
• Knowledge of voice and data wireless systems and troubleshooting techniques.
• Knowledge of PC hardware, operating systems, and associated peripheral and software components.
• Must have demonstrated personal computer skills.
• Ability to work independently, self-starter with good time management skills.
• Ability to interface with, direct and/or coordinate various contractors as needed.
• Must have good verbal and written communications skills.

JOB RESPONSIBILITIES 

• Responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Company’s data and telecommunications transport networks.
• Responsible for participating in 24×7 on-call procedures/operations.
• Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate.
• Responsible for interfacing with the internal business partners, vendors, contractors and other Technology Organization groups related to problems and installations as appropriate.
• Responsible for understanding and adhering to billing and performance processes and procedures.
• Responsible for maintaining accurate circuit and equipment inventories and documentation of assigned sites.
• Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices.

BEHAVIORAL ATTRIBUTES

• Follows safe work practices and fosters a safe workplace.
• Operates with minimal supervision.
• Exhibits Southern Company Values (safety first, intentional inclusion, act with integrity, and superior performance) in all business dealings. 
• Seeks opportunities to learn and transfer knowledge to others.
• Demonstrates good organizational and time management skills.
• Is able to manage multiple tasks.
• Is willing to provide as-needed after hours or on-call support.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

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