Telecom & Infrastructure Support Engineer – Senior

Job Title: Senior Telecom Infrastructure Support Engineer

Overview / Summary

Use your telecom, voice, and infrastructure support experience in a critical operations environment where reliable communications and infrastructure availability are essential.

The Senior Telecom Infrastructure Support Engineer will provide L3 telecom support and L2 support across broader infrastructure domains. This role will manage telecom incidents, support voice and communications infrastructure, coordinate vendors, and help maintain reliable business operations.

Key Responsibilities

• Provide L3 support for telecommunications systems and voice infrastructure.
• Support Cisco telecom or similar enterprise telecom environments.
• Troubleshoot voice, connectivity, cabling, and telecom service issues.
• Coordinate with telecom carriers, cabling vendors, and infrastructure providers.
• Support network, desktop, compute, storage, backup, and M365 teams as needed.
• Monitor telecom and infrastructure reliability.
• Document telecom configurations, circuits, vendor contacts, and operational procedures.
• Participate in incident response, root cause analysis, and on-call support.
• Support internal customers with technical issues and service requests.

Required Qualifications

• 7+ years of telecom, infrastructure, network, or systems support experience.
• Strong L3 telecom support experience.
• Hands-on experience supporting Cisco telecom or similar voice platforms.
• Experience troubleshooting telecom, voice, connectivity, and cabling issues.
• Experience working with telecom vendors and carriers.
• General understanding of network, desktop, compute, and infrastructure support.
• Strong documentation, customer service, communication, and problem-solving skills.

Preferred Qualifications

• Cisco voice/collaboration certification or related telecom certification.
• Healthcare or 24×7 critical operations experience.
• Experience with network infrastructure, WAN/LAN connectivity, and monitoring tools.
• Experience supporting call routing, circuits, cabling, and vendor escalations.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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