Telecom/IT Coordinator (EXECUTIVE I)

Agency: Department of Innovation and Technology

Position Title: Executive I

Posting Date: 09/26/2024

Closing Date/Time: 10/09/2024

Salary: Anticipated Starting Salary $5,703/monthly; Full Range $5,703-$8,170/monthly 

Job Type: Salaried

Category: Full Time

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 41775 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Telecommunication / Information Technology (IT) Coordinator for the Department of Innovation & Technology (DoIT). In this role you will receive telecommunication and IT requests for equipment and/or services from Agency staff and will update agency specific records in EMS1 including cost center codes and name changes to maintain correct billing information. In addition, you will monitor and analyze agency usage of telecommunications and IT services and make recommendations to division managers and/or fiscal on cost savings opportunities. This position is responsible for conducting feasibility studies and visiting sites affected by moves/relocations to determine telecommunications and IT needs and preparing of service requests. This position also serves as liaison to National Communications Systems through the U. S. Department of Homeland Security. If you possess these knowledges, skills, abilities and experience, we invite you to apply to join the DoIT team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under direction, serves as a Telecom/IT Coordinator for the Department of Innovation & Technology, receiving agency telecommunication and IT services requests for equipment and services from staff within the agency:
• Monitors and analyzes Agency usage of telecommunications and IT services and makes recommendations to division managers and fiscal on cost savings opportunities:
• Conducts telecommunication feasibility studies to ensure the most cost effective and efficient methods are followed.
• Serves as an Agency liaison to the DolT enterprise service teams for purposes of conducting the annual inventory of telecommunications and IT equipment.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Serves as an Agency liaison to the National Communications Systems through the U.S. Department of Homeland Security for the issuance of Government Emergency Telecommunications Service and Wireless Priority Service cards for critical/operational Agency employees.
• Reviews reports from the Agency personnel division to ensure that the employee information is up to date.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with course work in business or public administration.
• Requires one (1) year of responsible administrative experience in a public or business organization.

OR

• Requires completion of an agency approved professional management training program.

Specialized Skills

• Requires one (1) year of professional experience in customer service utilizing IT terminology or technical experience in ordering or supporting wireless, voice, and data services.
• Requires one (1) year of professional experience utilizing service management tools such as ServiceNow or similar platforms which manage and track IT/Telecom service requests.

Preferred Qualifications

• One (1) year of professional experience in customer service utilizing IT terminology or technical experience in ordering or supporting wireless, voice, and data services.
• One (1) year of professional experience utilizing service management tools such as ServiceNow or similar platforms which manage and track IT/Telecom service requests.
• One (1) year of professional experience conducting telecommunication feasibility studies to ensure the most cost effective and efficient methods are followed.
• One (1) year of professional experience reviewing and assessing technical documentation, ensuring completeness and accuracy in service requests.
• Ability to plan and coordinate the procurement of telecommunication and IT equipment and services for departmental sites, including involvement in large-scale office moves.
• One (1) year of professional experience analyzing telecommunication service usage data, identifying cost-saving opportunities, and making recommendations for optimization.
• Ability to manage multiple service requests and tasks simultaneously while adhering to deadlines.
• Ability to develop and maintain cooperative working relationships.
• Developed verbal and written communication skills to present information to others with clarity and precision.
• Extensive knowledge of Microsoft Office Word and Excel.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the state of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• Requires the ability to travel in performance of duties.
• Requires ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
• Requires ability to work outside of normal business hours to meet deadlines.
• Requires the ability to serve in an on-call capacity.
• Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General (OEIG) for the Agencies of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
• Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours: 8:30 am – 5:00 pm Monday – Friday 

Work Location: 5300 S 6th St, Springfield, Illinois, 62703 

Agency Contact: Lorna Bock

Email: Lorna.A.Bock@illinois.gov

Posting Group: Office & Administrative Support

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.

This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Ac

The Department of Innovation & Technology (DolT) is the state’s IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

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