Telecom Lead Specialist

Description

One of our clients in Oil & Gas industry is seeking a Telecom Lead Specialist to join their dynamic team. 

Title: Telecom Lead Specialist

Location: Houston, TX – Onsite (5 days a week)

Industry: Oil & Gas

Duration: Contract

W2 Only. No C2C / No Visa Sponsorship

No Relocation

Telecom Lead Specialist:

Essential Duties and Responsibilities:

• Cisco Unified Communications Manager (CUCM) – Advanced dial plan design, global call routing, and SIP trunking.
• Webex Suite including WebexCC – Complex deployments, advanced troubleshooting, Webex Edge Connect Configuration and Deployment through Equinix
• Microsoft Teams & Cisco Webex and On-Prem Interoperability – Expertise in Direct Routing, CVI, and hybrid meeting solutions.
• SIP Protocol & Call Flow Debugging – Ability to analyze logs, troubleshoot SIP messaging, and optimize call quality.
• Enterprise Voice & Video Solutions – Designing and implementing high-availability architectures across global environments for multi-platform environments.

Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

• Strong background with IT to have an extensive working knowledge of telecommunication systems and associated equipment.
• Experience installing and administering Cisco VoIP system, Webex Contact Center and Conferencing
• Bachelor’s degree or equivalent work experience
• 8+ years working in an enterprise telecom environment
• Strong dedication to quality customer service
• Strong communications skills & superior telephone etiquette
• Ability to deal effectively with customers, vendors, peers and management and work in a team environment.
• Physical ability to perform essential job functions as described above.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document.

HOW YOU’LL GROW AT EPMA

We believe in the investment of our people. Strong client results and company growth is a direct result of our focus on personal growth for every single employee. With regular reviews and measurable development plans, we help you focus on the skills and knowledge you need to succeed. From on-the-job learning to professional development programs, we help you to grow throughout your career and ready you for the opportunities that lie ahead.

EPMA’S CULTURE

BE INSPIRED our 10 core values are at the forefront of everything we do. We take pride in investing in the development of our people, because they are part of the EPMA family and DNA. Call us old fashioned, but we believe in building talent, and we take pride in preparing our future leaders and innovators. You will find a fun, exciting and rewarding career at EPMA.

ABOUT EPMA

Since 2010, EPMA has quickly earned credibility as a trusted leader in Project and Portfolio Management Services helping local businesses to Global 50 companies deliver projects with greater efficiency and success. Our ability to attract the most talented people and empower them to make a difference for our clients is part of what makes EPMA one of the Top Companies to work for in Texas, and one of the Best and Brightest companies to work for in the nation. We are also on the Inc. 5000 list as one of the fastest growing, privately held companies in America today.

EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind: EPMA is made up of a very diverse group of individuals representing a variety of backgrounds, perspectives, and skills. At EPMA, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. EPMA is proud to be an equal opportunity workplace.

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