Telecom Network Operations Center (NOC) Engineer IV

Looking for a Telecom Network Operations Center (NOC) Engineer IV

What you will be doing as a Telecom Network Operations Center (NOC) Engineer IV

• Works as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility.
• Provides support to other technicians and engineers.
• Performs fault isolation tests related to transport trouble.
• Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals
• Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution.
• Escalates trouble tickets with third party vendors such as transport, power and telco companies, as well as second tier organizations.
• Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller.
• Provides support during large scale outages and disaster recovery efforts.
• Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identifies, researches, and develops process improvements and recommends them to management for implementation.
• Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions.
• Uses resource documentation for reference and troubleshooting network problems.

What you will bring to the table as a Telecom Network Operations Center (NOC) Engineer IV

• 3+ years’ experience in a technical role.
• Intermediate level Understanding of TCP/IP concepts and common router user interfaces and command structure.
• Intermediate level Understanding data/traffic flow between two endpoints
• Intermediate level Knowledge of basic network topology for Enterprise and/or Service Provider networks.
• Familiarity with supporting higher level traffic flows, such as HTTP and VOIP
• This position operates in a 24x7x365 environment. Shift work and the ability to participate in quarterly shift rotation are required.

What you didn’t know about us:

• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

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